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- Tasks: Join our team to provide friendly service and support customers in-store.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on Co-op products.
- Why this job: Be part of a supportive team that values your wellbeing and offers paid training for personal growth.
- Qualifications: Looking for people with great people skills and a genuine care for customer needs.
- Other info: Flexible shifts available; apply easily via mobile without needing a CV.
Closing date: 09-06-2025
Location: Part Pilton Village Hall, St Mary's Lane, Pilton, BA4 4BB
Pay: £12.30 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: 7.45am - 2pm or 2pm - 8pm Saturday and Sunday
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, supporting tasks on the post office counter, and delivering a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and ensure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Generous benefits package including paid training and healthcare services (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Generous benefits package including paid training and healthcare services (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the assessments and show that you're a good fit for their culture.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing great service, think of examples from your past experiences where you've gone above and beyond for customers. This will help you feel more confident during any interactive assessments.
✨Tip Number 3
Be prepared to demonstrate your flexibility in working hours. Since the role requires various shifts, think of times when you've adapted to changing schedules or worked as part of a team to cover shifts. This will show your willingness to contribute.
✨Tip Number 4
Engage with Co-op's social media channels. This can give you insights into their latest products, community events, and employee experiences. Mentioning something relevant from their social media during your assessments can make you stand out.
We think you need these skills to ace Customer Team Member - Generous benefits package including paid training and healthcare services (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills: Focus on showcasing your people skills, problem-solving abilities, and flexibility in your application. Use specific examples from past experiences that demonstrate how you can provide great customer service and work well in a team.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Set aside around 20 minutes to complete these tests, ensuring you are in a quiet environment where you can focus.
Submit Your Application: Since no CV is needed, make sure to fill out all required fields accurately when applying through the Co-op website. Double-check your information before submitting to avoid any errors.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
Co-op values collaboration, so be sure to share experiences where you've worked effectively with others. Discuss how you can support your colleagues and contribute to a positive team environment.
✨Embrace Change and Problem Solving
The role requires a positive approach to change. Be prepared to talk about times when you've adapted to new situations or solved problems creatively, showcasing your flexibility and resourcefulness.
✨Research Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and inclusivity. This will help you align your answers with what they stand for and show that you're a good fit for their culture.
