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- Tasks: Join our team to provide excellent customer service and support store operations.
- Company: Co-op has been dedicated to fairness and community for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a friendly team that values your wellbeing and supports your growth.
- Qualifications: We seek individuals with great people skills and a genuine care for customers.
- Other info: Flexible shifts available, apply easily via mobile without a CV!
Location: 1 Bence Court, Archers Gate; Archers Way, Amesbury, SP4 7XP
Pay: £12.00 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Flexible working schedule (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible working schedule (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for a customer, as this role is all about providing great service.
✨Tip Number 3
Highlight your flexibility in working hours. Since the role requires varied shifts, demonstrating your willingness to adapt to different schedules will be a big plus.
✨Tip Number 4
Engage with current Co-op employees on social media or in person if possible. This can give you insights into the company culture and help you tailor your responses during the interview.
We think you need these skills to ace Customer Team Member - Flexible working schedule (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and the qualities they value, such as great people skills and a genuine care for customers.
Highlight Relevant Experience: Even though no CV is needed, you should still think about your past experiences that relate to customer service. Be ready to discuss any relevant roles or situations where you've demonstrated the skills mentioned in the job description.
Prepare for Online Assessments: Since you'll need to complete two online assessments as part of the application process, make sure you're prepared. Set aside around 20 minutes to focus on these tests without distractions, as they will help showcase your suitability for the role.
Show Enthusiasm: When filling out your application, express your enthusiasm for working at Co-op. Mention why you want to be part of their team and how you align with their values, especially regarding community involvement and customer care.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Your Teamwork Skills
Co-op values collaboration, so be sure to share experiences where you've worked effectively with others. Discuss how you can support your colleagues and contribute to a positive team environment.
✨Be Ready for Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability and willingness to adapt to different working hours. Show that you're open to change and can handle a dynamic work schedule.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and inclusivity. Be ready to explain how your personal values align with theirs and how you can contribute to their goals.
