Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to provide excellent customer service and support store operations.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and a 30% discount on products.
- Why this job: Be part of a friendly team, gain valuable experience, and support your local community.
- Qualifications: Great people skills, a positive attitude, and flexibility for varied shifts are essential.
- Other info: Apply easily via mobile, no CV needed, and full training provided.
Closing date: 19-06-2025
Location: 11 Wellsway, Bath, BA2 4QL
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Flexible Working Hours (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible Working Hours (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires varied hours, demonstrating your willingness to adapt will be crucial in making a positive impression.
✨Tip Number 3
Practice your customer service skills before the interview. Think of examples where you've successfully resolved customer issues or provided exceptional service, as these will be key topics during your discussion.
✨Tip Number 4
Engage with Co-op's social media channels or community events if possible. This shows your genuine interest in the company and its culture, which can help you connect better with the interviewers.
We think you need these skills to ace Customer Team Member - Flexible Working Hours (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Tailor your application to highlight how your skills and experiences align with what Co-op is looking for.
Highlight Relevant Skills: Focus on showcasing your people skills, flexibility, and problem-solving abilities in your application. Use specific examples from your past experiences that demonstrate your genuine care for customers and your ability to work well in a team.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Set aside around 20 minutes to complete these tests, ensuring you are in a quiet environment where you can focus.
Express Your Enthusiasm: In your application, convey your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any personal values that align with Co-op's mission of fairness and community support.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Teamwork Skills
Co-op values collaboration, so be ready to discuss how you work well with others. Share specific instances where you've supported colleagues or contributed to a team effort, especially in problem-solving scenarios.
✨Demonstrate Flexibility
The role requires working varied shifts, so it's important to express your willingness to adapt. Talk about your experience with flexible working hours and how you manage different schedules effectively.
✨Emphasise Community Involvement
Co-op is committed to supporting local communities. If you have any experience with community activities or events, mention them during the interview. This shows that you align with their values and are eager to contribute beyond just your job role.
