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- Tasks: Join our team to provide friendly service, stock shelves, and support customers.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career development.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
Closing date: 23-04-2025
Location: Exeter Road, Braunton, EX33 2JL
Pay: £12.30 per hour
Contract: 20 hours per week + regular overtime, 3 month temporary contract, part time
Working pattern: Varied shifts including early mornings (from 5.00am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Flexible Working Hours (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible Working Hours (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're a great fit for the team.
✨Tip Number 2
Be prepared to discuss your flexibility regarding working hours. Since the role requires varied shifts, highlighting your availability and willingness to adapt will make you stand out as a candidate who can meet the store's needs.
✨Tip Number 3
Showcase your customer service skills by sharing specific examples from past experiences. Whether it's resolving a customer's issue or providing exceptional service, these anecdotes will illustrate your capability to excel in the role.
✨Tip Number 4
Engage with current employees or read reviews about working at Co-op. This insight can help you understand the company culture better and prepare thoughtful questions to ask during your interview, demonstrating your genuine interest in the position.
We think you need these skills to ace Customer Team Member - Flexible Working Hours (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight your customer service skills and any relevant experience in your application.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Use specific examples from your past experiences to demonstrate your great people skills.
Flexibility is Key: Mention your availability for varied shifts, including early mornings and late evenings. This shows that you are adaptable and willing to meet the needs of the store.
Complete the Online Assessments: Prepare to complete the two online assessments as part of the application process. Make sure you allocate around 20 minutes to complete these tests, as they are essential for your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Flexibility
The job requires working varied shifts, including early mornings and late evenings. Highlight your availability and willingness to adapt to different schedules during the interview.
✨Emphasise Teamwork Skills
Co-op values collaboration among team members. Be ready to discuss how you’ve worked effectively in teams before and how you can contribute to a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific examples where you successfully resolved issues or improved customer experiences.
