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- Tasks: Join our team to provide friendly service, stock shelves, and support customers in-store.
- Company: Co-op has been dedicated to fairness and community for over 175 years.
- Benefits: Enjoy 31 days holiday, a pension scheme, virtual healthcare, and a 30% discount on products.
- Why this job: Be part of a supportive team that values your wellbeing and offers career growth.
- Qualifications: Must be 18+, with great people skills and flexibility for varied shifts.
- Other info: Apply easily via mobile, no CV needed, and we welcome diverse applicants.
Location: 163 Long Lane, Holbury, Southampton, SO45 2NZ
Pay: £12.30 per hour
Contract: 8 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (from 5am), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands.
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member - Flexible Work Schedule (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible Work Schedule (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members and communities can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your flexibility regarding shifts. Since the role requires varied hours, demonstrating your willingness to work early mornings, late evenings, and weekends will highlight your commitment to the position.
✨Tip Number 3
Practice your customer service skills before the interview. Think of examples where you've provided excellent service or resolved issues, as this role heavily focuses on friendly and thoughtful interactions with customers.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can give you insights into the company culture and expectations, which can be invaluable when discussing how you would fit into the team.
We think you need these skills to ace Customer Team Member - Flexible Work Schedule (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight key responsibilities and required skills that you can relate to your own experiences.
Tailor Your Application: Even though no CV is needed, make sure to tailor your application by mentioning specific examples of how you meet the requirements. Use keywords from the job description to demonstrate your fit for the role.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, so you feel confident and can perform well during the assessments.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any relevant experience in retail or customer-facing roles to strengthen your application.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Your Flexibility
The job requires working varied shifts, including early mornings and late evenings. Make sure to express your willingness and ability to adapt to different schedules. Share any past experiences where you successfully managed flexible work hours.
✨Demonstrate Team Spirit
Co-op values teamwork highly. Be ready to discuss how you've collaborated with colleagues in the past to solve problems or improve customer experiences. This shows that you can contribute positively to the team environment.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of specific examples where you had to think on your feet or adapt to changes, as this aligns with the role's requirements.
