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- Tasks: Provide friendly service, support colleagues, and ensure store safety while engaging with customers.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available; apply easily via mobile without a CV!
Location: 38/40 Woodlands Road, Ansdell, Lytham Saint Annes, FY8 4ER
Pay: £12.30 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (from 6.00am), afternoons, late evenings (10.15pm) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member - Flexible Shift Schedule (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - Flexible Shift Schedule (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, demonstrating your willingness to adapt will be crucial.
✨Tip Number 3
Practice your customer service skills. Think of examples from your past experiences where you provided excellent service or resolved issues, as these will likely come up in the interview.
✨Tip Number 4
Engage with Co-op's social media or local community events. This shows your genuine interest in the company and its culture, which can impress the hiring team.
We think you need these skills to ace Customer Team Member - Flexible Shift Schedule (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight your customer service skills and any relevant experience in your application.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Use specific examples from past experiences where you provided excellent service or resolved issues effectively.
Demonstrate Flexibility: Mention your willingness to work varied shifts, including early mornings and late evenings. This shows that you are adaptable and ready to meet the needs of the store.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you approach them thoughtfully to showcase your suitability for the role.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations.
✨Demonstrate Flexibility
With varied shifts including early mornings and late evenings, it's important to show that you're adaptable. Discuss your availability and willingness to work different hours, highlighting any past experiences where you successfully managed a flexible schedule.
✨Emphasise Teamwork Skills
Co-op values collaboration among colleagues. Be ready to talk about times when you've worked effectively in a team, solved problems together, or supported your peers in achieving a common goal.
✨Express Your Community Spirit
Co-op encourages involvement in local activities. Share any experiences you have with community service or events, and express your enthusiasm for contributing to the local community as part of your role.
