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- Tasks: Join our team to provide friendly service, stock shelves, and support customers in-store.
- Company: Co-op has been making things fairer for communities for over 175 years.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team focused on customer care and community involvement.
- Qualifications: Must be 18+, with great people skills and a flexible approach to shifts.
- Other info: Apply easily via mobile, no CV needed, and full training provided.
Location: Malpas Garage, Old Hall Street, Malpas, SY14 8NE
Pay: £12.30 per hour
Contract: 25 hours per week + regular overtime, permanent, part time
Working pattern: 5 varied shifts over 7 days including late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience.
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members.
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be.
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together.
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members.
- Great people skills, with the ability to build positive relationships with customers and colleagues.
- A positive approach to change and problem solving.
- The flexibility to work a range of different shifts.
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends).
- A pension scheme with up to 10% employer contributions.
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it.
- 31 days of holiday (including bank holidays, pro rata for part time colleagues).
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
- 24/7 employee assistance service.
- Full, paid training and dedicated support for your personal development and career progression.
- Rotas shared three weeks in advance and accessible on your phone.
- Cycle-to-work scheme.
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Locations
Customer Team Member - flexible shift patterns with opportunities for paid overtime (Hiring Immediately) employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member - flexible shift patterns with opportunities for paid overtime (Hiring Immediately)
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're genuinely interested in the role.
✨Tip Number 2
Be prepared to discuss your flexibility regarding shift patterns. Since the role requires working varied shifts, highlighting your willingness to adapt and work evenings or weekends can set you apart from other candidates.
✨Tip Number 3
Showcase your customer service skills by sharing specific examples from past experiences. Whether it's resolving a customer issue or providing exceptional service, these anecdotes can illustrate your capability to excel in this role.
✨Tip Number 4
Engage with current employees or read reviews about working at Co-op. This insight can help you understand the company culture better and prepare thoughtful questions to ask during your interview, demonstrating your enthusiasm for the position.
We think you need these skills to ace Customer Team Member - flexible shift patterns with opportunities for paid overtime (Hiring Immediately)
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the specific skills and qualities they value, such as great people skills and a genuine care for customers.
Highlight Relevant Experience: Even though no CV is needed, you should still think about your past experiences that relate to customer service. Be ready to discuss any relevant roles or situations where you've demonstrated the skills mentioned in the job description.
Prepare for Online Assessments: Since you'll need to complete two online assessments as part of the application process, make sure you're prepared. These tests will likely assess your customer service skills and problem-solving abilities, so practice similar questions if possible.
Show Enthusiasm: When filling out your application, express your enthusiasm for working at Co-op. Mention why you want to be part of their team and how you align with their values, especially regarding community involvement and customer care.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and resolve issues effectively.
✨Demonstrate Flexibility
This role requires working varied shifts, including evenings and weekends. During the interview, express your willingness to adapt to different schedules and discuss any previous experiences where you successfully managed flexible work hours.
✨Emphasise Teamwork
Co-op values collaboration among team members. Be ready to talk about times when you've worked well in a team, supported colleagues, or contributed to a positive work environment. This will show that you're a good fit for their friendly team culture.
✨Familiarise Yourself with Co-op Values
Understanding Co-op's commitment to community and fairness is crucial. Research their values and be prepared to discuss how you align with them. Mention any community involvement or initiatives you've participated in that reflect these principles.
