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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% discount on products, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career development opportunities.
- Qualifications: Looking for positive individuals with great people skills and a genuine care for customers.
- Other info: Flexible shifts, full training provided, and an inclusive workplace welcoming diverse applicants.
Customer Team Member Location: 5 Rope Lane Shavington , Crewe, CW2 5DT Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: shifts fall between 2pm and 11pm, including weekends, to be discussed at interview Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires varied shifts, showing that you're adaptable and willing to work different times will be a plus.
✨Tip Number 4
Engage with the local community. If you have any experience or interest in community activities, mention it during your interview to highlight your commitment to Co-op's community-focused approach.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Customer Team Member role entails. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your Responses: When completing the application, make sure your answers reflect your understanding of the role. Use specific examples from your past experiences that demonstrate your customer service skills and ability to work in a team.
Show Enthusiasm for Co-op: Express your genuine interest in working for Co-op. Mention their values, such as community involvement and inclusivity, and how they resonate with you personally.
Prepare for Online Assessments: Be ready to complete the two online assessments as part of the application process. Practice similar tests if possible, and ensure you have a quiet space to focus when taking them.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past, and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
This role involves working closely with colleagues. Be prepared to share experiences where you've successfully collaborated with others to solve problems or improve customer experiences. Emphasise your ability to build positive relationships.
✨Be Flexible and Adaptable
The job requires flexibility in working hours and tasks. During the interview, express your willingness to work varied shifts and adapt to changes. Share any relevant experiences that showcase your adaptability in previous roles.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be ready to discuss how you can contribute to these values and support local initiatives. Showing alignment with their mission will set you apart as a candidate.
