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For Companies At a Glance
- Tasks: Provide friendly service, restock shelves, and support customers in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and personal development.
- Qualifications: Must be 18+, with great people skills and flexibility for varied shifts.
- Other info: No CV needed; apply easily via mobile and receive full paid training.
Overview
As a Customer Team Member, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we\’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you\’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
Requirements / Qualifications
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Role Details
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
Why Co-op?
We\’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you\’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
Benefits
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream- a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Inclusion
Building an inclusive workplace
We\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility with shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours will be a plus.
✨Tip Number 4
Engage with the local community. If you have any experience or ideas about how to support local events or initiatives, share these during your interview to show your commitment to the community.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your Application: Even though no CV is needed, make sure to tailor your responses in the online application to reflect your experience and skills that align with the role. Use specific examples to demonstrate your customer service abilities and problem-solving skills.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete them, ensuring you are in a quiet environment where you can focus.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any relevant experiences that showcase your ability to work well in a team and adapt to different situations.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
This role requires working closely with colleagues. Be prepared to share experiences where you've successfully collaborated with others to solve problems or improve customer experiences. Emphasise your ability to support and uplift your team.
✨Be Flexible and Adaptable
The job involves varied shifts and tasks. During the interview, express your willingness to work different hours and adapt to changing situations. Share any previous experiences that showcase your flexibility in the workplace.
✨Understand Co-op's Values
Familiarise yourself with Co-op's mission and values, especially their commitment to community and inclusivity. Be ready to discuss how you align with these values and how you can contribute to making a positive impact in the store and the community.
