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- Tasks: Provide friendly service, assist customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 30% off products, 31 days holiday, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and personal growth.
- Qualifications: Must be 18+, with great people skills and a positive attitude.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Overview
Customer Team Member Location: 26-28 High Street, Fochabers, IV32 7DX
Pay: £12.60 per hour. Contract: 16 hours per week + regular overtime, permanent contract, part time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Duties include working on our Post Office Counters. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Practice your flexibility in working hours. Since the role requires varied shifts, be ready to express your willingness to adapt to different schedules during the interview.
✨Tip Number 4
Engage with the local community. If you have any experience or ideas about how to support local events or initiatives, share these during your interview to demonstrate your commitment to the community.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your Application: Make sure to customise your application to reflect how your experiences align with the role. Use specific examples that demonstrate your people skills and ability to handle various tasks in a retail environment.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet space where you can focus.
Show Enthusiasm for Co-op Values: Express your alignment with Co-op's values in your application. Mention your commitment to community involvement and how you can contribute to creating an inclusive workplace.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Demonstrate Team Spirit
Co-op values teamwork highly. During the interview, highlight experiences where you've successfully collaborated with others to solve problems or improve customer experiences. This shows that you can work well within a team environment.
✨Be Ready for Shift Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules. This will show your commitment to the role.
✨Emphasise Problem-Solving Skills
In retail, challenges often arise. Prepare to discuss specific instances where you've effectively solved problems, whether related to customer service or operational issues. This will illustrate your positive approach to change and adaptability.
