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- Tasks: Join our team to provide friendly service and support customers in-store.
- Company: Co-op has been making things fairer for communities for over 175 years.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension with up to 10% contribution.
- Why this job: Be part of a supportive team focused on customer care and community involvement.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and an inclusive workplace culture.
Job Description
Closing date: 09-02-2026
Customer Team Member
Location: 10 North Street , Ashburton, TQ13 7QD
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.Â
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you'll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experienceÂ
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!Â
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsÂ
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplaceÂ
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role is all about providing great service.
✨Tip Number 3
Since the role involves varied shifts, highlight your flexibility in working hours. Mention any previous experience with shift work or your willingness to adapt to different schedules.
✨Tip Number 4
Engage with the local community. If you have any involvement in local events or initiatives, be sure to mention this, as Co-op values community support and engagement.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight key responsibilities and required skills that you can relate to your own experiences.
Tailor Your Responses: When completing the application, make sure to tailor your answers to reflect how your skills and experiences align with the specific requirements of the role. Use examples from your past to demonstrate your customer service skills and ability to work in a team.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. These tests will evaluate your job-related skills, so practice similar assessments if possible to ensure you're comfortable with the format.
Show Enthusiasm: In your application, express your enthusiasm for working at Co-op and your commitment to providing excellent customer service. Mention any personal values that align with Co-op's mission of supporting local communities and making things fairer.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in the past. This will demonstrate your genuine care for their needs.
✨Highlight Your Teamwork Skills
Co-op values collaboration, so be ready to discuss how you work well with others. Share experiences where you've supported colleagues or contributed to a team effort, as this will show that you're a team player.
✨Be Flexible and Open to Change
The job requires flexibility with varied shifts and adapting to new products and services. During the interview, express your willingness to embrace change and provide examples of how you've successfully adapted in previous roles.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve customer issues or handle difficult situations, and be ready to explain your thought process and actions taken.
