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- Tasks: Join our friendly team to provide excellent customer service and support in-store operations.
- Company: Co-op is dedicated to fairness and community support, offering a welcoming workplace for all.
- Benefits: Enjoy 31 days holiday, 30% discount, virtual healthcare, and a pension with up to 10% contribution.
- Why this job: Be part of a positive culture focused on community engagement and personal development.
- Qualifications: Looking for people with great people skills and a genuine care for customers.
- Other info: Flexible shifts, paid training, and a commitment to inclusivity for all applicants.
Overview
Location: 156 Knutsford Road, Grappenhall, Warrington, WA4 2QU
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: Monday, Tuesday, Wednesday and Friday, 06:00-10:00
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\\\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\\\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We we celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\\\’re also part of the Disability Confident scheme, meaning we\\\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\\\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with people in various settings. Whether it's volunteering or part-time work, demonstrating your ability to connect with customers will be beneficial.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role involves varied hours, showing that you're adaptable and willing to work early mornings will make a positive impression.
✨Tip Number 4
Think of examples where you've successfully solved problems or helped others. Sharing these experiences during your interview can highlight your problem-solving skills and your genuine care for customers.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and skills required for the Customer Team Member position. Tailor your application to highlight how your experiences align with these requirements.
Showcase Your People Skills: Since this role involves providing great service and building relationships, make sure to include examples of your people skills in your application. Share specific instances where you successfully helped customers or worked as part of a team.
Express Your Flexibility: Mention your willingness to work varied shifts, including early mornings. This shows that you are adaptable and ready to meet the needs of the store, which is crucial for this role.
Highlight Your Community Engagement: If you have experience engaging with local communities or participating in events, be sure to mention it. Co-op values community involvement, so demonstrating your commitment can strengthen your application.
How to prepare for a job interview at Co-op
✨Show Your People Skills
As a Customer Team Member, you'll be interacting with customers regularly. Make sure to highlight your great people skills during the interview. Share examples of how you've built positive relationships in previous roles or experiences.
✨Demonstrate Flexibility
The role requires flexibility with varied shifts, including early mornings. Be prepared to discuss your availability and willingness to adapt to different working hours. This shows that you're ready to meet the needs of the team.
✨Emphasise Problem-Solving Abilities
Co-op values a positive approach to change and problem-solving. Think of specific instances where you've successfully resolved issues for customers or colleagues, and be ready to share these stories during your interview.
✨Engage with Co-op's Values
Familiarise yourself with Co-op's commitment to community engagement and fairness. During the interview, express your genuine care for customer needs and how you can contribute to making a positive impact in the local community.
