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- Tasks: Provide friendly service, restock shelves, and support customers in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% employer contributions.
- Why this job: Be part of a supportive team that values your wellbeing and offers career development opportunities.
- Qualifications: Must be 18+, with great people skills and flexibility for varied shifts.
- Other info: Apply easily via mobile, no CV needed, and full training provided.
Location: The Co-operative Food, 85-87 Bedford Street, Barton, MK45 4LL
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, permanent
Working pattern: varied shifts including early mornings (6am), afternoons, late evenings (store closing) and weekends, to be discussed at interview. This role will also include working in our in-store bakery.
Full, paid training provided.
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at (url removed)/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at (url removed)/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can demonstrate your alignment with their mission of fairness and community support, which will show that you're a great fit for their team.
✨Tip Number 2
Be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Since the role involves varied shifts, highlight your flexibility in working hours. Mention any previous experience with shift work or your willingness to adapt to different schedules, as this is crucial for the position.
✨Tip Number 4
Show enthusiasm for working in a team environment. Co-op values collaboration, so share examples of how you've successfully worked with others to solve problems or improve customer experiences.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight key skills such as customer service, teamwork, and flexibility in your application.
Tailor Your Application: Even though no CV is needed, ensure that your application reflects your personality and enthusiasm for the role. Mention any relevant experience or skills that align with the job, especially your ability to work varied shifts and provide excellent customer service.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. These will take around 20 minutes, so make sure you have a quiet space to focus and complete them without distractions.
Show Your Commitment to Community: Since Co-op values community involvement, consider mentioning any previous experiences where you've supported local initiatives or worked collaboratively with others to enhance community spirit. This can set you apart from other candidates.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Demonstrate Team Spirit
Collaboration is key in this role. Highlight your ability to work well with others by discussing past experiences where you supported colleagues or contributed to a team effort. This shows that you're ready to make everyone's day better.
✨Be Ready for Shift Flexibility
The job requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to different schedules. This will show that you're committed to the role.
✨Embrace Change and Problem Solving
Co-op values a positive approach to change. Prepare to discuss how you've handled changes in the workplace or solved problems effectively. This will illustrate your adaptability and proactive mindset, which are essential for this position.
