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For Companies At a Glance
- Tasks: Join our friendly team to provide amazing customer service and support in-store tasks.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and a 30% discount on products.
- Why this job: Be part of a supportive culture that prioritizes your wellbeing and personal development.
- Qualifications: Looking for people with great customer skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 29-01-2025
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you went above and beyond for a customer, as this role is all about providing friendly and thoughtful service.
✨Tip Number 3
Highlight your flexibility in working various shifts. Since the job requires early mornings, late evenings, and weekends, demonstrating your willingness to adapt to different schedules will be beneficial.
✨Tip Number 4
Show enthusiasm for teamwork. Co-op emphasizes collaboration among colleagues, so sharing examples of how you've successfully worked in a team can help illustrate your fit for the role.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight the key responsibilities and required skills, such as great people skills and a genuine care for customers.
Prepare for Online Assessments: Since you'll need to complete two online assessments as part of the application process, practice similar tests if possible. This will help you feel more comfortable and confident when taking them.
Show Your Personality: When filling out your application, let your personality shine through. Co-op values friendly and thoughtful service, so share examples of how you've provided excellent customer service in the past.
Highlight Flexibility: Mention your availability and willingness to work varied shifts, including early mornings, late evenings, and weekends. This shows that you're adaptable and ready to meet the needs of the store.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
Make sure to highlight your genuine care for customers during the interview. Share examples of how you've provided excellent service in the past and how you prioritize customer needs.
✨Demonstrate Teamwork Skills
Co-op values collaboration, so be prepared to discuss how you've worked effectively with others. Mention specific instances where you supported colleagues or contributed to a team goal.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, express your willingness to work different hours, including early mornings and late evenings. This shows your adaptability and commitment to the job.
✨Emphasize Problem-Solving Abilities
Prepare to discuss how you approach challenges and changes in the workplace. Share examples of how you've successfully solved problems or adapted to new situations in previous roles.
