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- Tasks: Join our team to provide friendly service and support customers at Co-op.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and a 30% discount on products.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Must be 18+, with great people skills and a positive approach to problem-solving.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 31-01-2025
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members and communities can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to help customers, as this role is all about providing friendly and thoughtful service.
✨Tip Number 3
Highlight your flexibility in working various shifts. Since the role requires early mornings, late evenings, and weekends, demonstrating your willingness to adapt to different schedules will be a plus.
✨Tip Number 4
Show enthusiasm for teamwork and community involvement. Co-op values collaboration and supporting local activities, so express your eagerness to contribute positively to both the team and the community.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight your customer service skills and any relevant experience in your application.
Show Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Use examples from past experiences where you provided friendly and thoughtful service.
Flexibility and Adaptability: Mention your flexibility in working varied shifts, including early mornings and late evenings. This is crucial for the role, so make sure to highlight your willingness to adapt.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment to focus.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
Since this role is all about providing friendly and thoughtful service, be prepared to share examples of how you've gone above and beyond for customers in the past. Highlight your ability to build positive relationships and respond to queries effectively.
✨Demonstrate Flexibility
The job requires working varied shifts, so it's important to express your willingness to adapt to different schedules. Mention any previous experience you have with flexible working hours and how you manage your time.
✨Emphasize Teamwork
Co-op values collaboration, so be ready to discuss how you work well in a team. Share specific instances where you've supported colleagues or contributed to a positive team environment.
✨Align with Co-op's Values
Familiarize yourself with Co-op's commitment to community and inclusivity. During the interview, express your enthusiasm for these values and how you can contribute to making a difference in the local community.
