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For Companies At a Glance
- Tasks: Join our friendly team to provide great customer service and support store operations.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and a 30% discount on products.
- Why this job: Be part of a supportive culture that values your wellbeing and offers personal development opportunities.
- Qualifications: Looking for people with great customer skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 28-01-2025
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you provided excellent service or resolved a customer's issue, as this will demonstrate your people skills.
✨Tip Number 3
Be ready to showcase your flexibility. Since the role requires varied shifts, highlight any previous experience where you adapted to changing schedules or worked in different environments.
✨Tip Number 4
Engage with the Co-op community online. Follow their social media channels and participate in discussions to show your enthusiasm for the brand and its products, which can help you connect during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and the qualities they value, such as great people skills and a genuine care for customers.
Prepare for Online Assessments: Since you'll need to complete two online assessments as part of your application, make sure you are prepared. Find a quiet space, allocate around 20 minutes, and focus on answering the questions honestly and thoughtfully.
Highlight Relevant Experience: Even though no CV is needed, think about your previous experiences that relate to customer service. Be ready to discuss how you've provided friendly service or solved problems in past roles during the assessments or interviews.
Show Your Flexibility: Co-op values flexibility in working hours. In your application, mention your availability for varied shifts, including afternoons, late evenings, and weekends, to demonstrate that you can meet their scheduling needs.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
Make sure to highlight your genuine care for customers during the interview. Share examples of how you've provided excellent service in the past and how you prioritize customer needs.
✨Demonstrate Team Spirit
Co-op values teamwork, so be prepared to discuss how you've collaborated with colleagues to solve problems or improve customer experiences. Mention any specific instances where you supported your team.
✨Be Ready for Flexibility
Since the role involves varied shifts, express your willingness to work different hours, including evenings and weekends. This shows that you're adaptable and ready to meet the store's needs.
✨Emphasize Problem-Solving Skills
Prepare to discuss how you approach challenges and changes in the workplace. Share examples of how you've successfully navigated difficult situations or adapted to new products and services.
