Customer Team Member

Overview

As a Customer Team Member, you\’ll be part of a friendly team that\’s dedicated to helping our customers. You\’ll provide great service on the tills and the shop floor, and perform a range of tasks around the store such as re-stocking shelves and cleaning up spillages.

What you\’ll do

• Friendly and thoughtful service – you\’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone\’s day better – support your store colleagues to solve problems for customers and members
• Make sure the store is safe and compliant – keep shelves stocked and ensure prices, dates, and temperatures are as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

A genuine care for the needs of customers and members

• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Pay: £12.60 per hour

Contract: 16 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

Benefits

• We look forward to you joining Co-op and offer amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We\\\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.