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- Tasks: Provide friendly service, assist customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer dedicated to great customer experiences.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team, develop skills, and make a positive impact in your community.
- Qualifications: Great people skills, a positive attitude, and flexibility for various shifts are essential.
- Other info: No CV needed; apply easily via mobile and receive full training.
Location: 76 Colney Road, Dartford, DA1 1UH
Pay: £12.30 per hour
Contract: 18 hours per week + regular overtime, permanent, part time
Working pattern: 3 out of 7 days, shifts will fall between 2pm and 9pm.
Full, paid training provided.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace: We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and mission. Understanding what the company stands for will help you align your answers during the assessments and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare to demonstrate your customer service skills. Think of examples from your past experiences where you've gone above and beyond for a customer, as this will resonate well with the role's focus on providing great service.
✨Tip Number 3
Be ready to discuss your flexibility regarding shifts. Since the role requires working various hours, showing that you're adaptable and willing to take on different shifts can set you apart from other candidates.
✨Tip Number 4
Engage with the local community. If you have any experience or interest in community activities, mention it! Co-op values community involvement, and showcasing your passion can make you a more appealing candidate.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: Even though no CV is needed, think about your previous experiences that relate to customer service. Be ready to discuss how your skills align with the role during the online assessments.
Prepare for Online Assessments: Since you'll need to complete two online assessments, practice common assessment types such as situational judgement tests or personality questionnaires. This will help you feel more confident and perform better.
Show Your Enthusiasm: In your application, express your genuine interest in working for Co-op. Mention any specific reasons why you want to join their team, such as their commitment to community involvement and inclusivity.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Teamwork Skills
Co-op values collaboration among team members. Think of instances where you've successfully worked with others to solve problems or improve customer experiences. Emphasising your ability to work well in a team will resonate with the interviewers.
✨Demonstrate Flexibility
The role requires flexibility in working different shifts. Be ready to discuss your availability and any past experiences where you adapted to changing schedules or tasks. This shows that you're willing to meet the demands of the job.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and how you handle challenges. Prepare by thinking of specific scenarios where you had to think on your feet or adapt to unexpected changes, as this aligns with the role's requirements.
