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- Tasks: Join our team to provide friendly service, restock shelves, and support customers.
- Company: Co-op has been making communities fairer for over 175 years with a focus on member support.
- Benefits: Enjoy 31 days holiday, 30% store discount, and access to virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and offers career progression.
- Qualifications: We seek individuals with great people skills and a positive attitude towards change.
- Other info: Flexible shifts available, with full training provided and an inclusive workplace culture.
Location: The Co-operative Food, 196 Darwen Road, Bolton, BL7 9QG
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, permanent, part-time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Be prepared to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role is all about providing great service.
✨Tip Number 3
Practice your flexibility in working hours. Since the role requires varied shifts, be ready to express your willingness to adapt to different schedules during the interview.
✨Tip Number 4
Engage with Co-op's social media or community events before your interview. This shows your genuine interest in the company and can provide you with talking points during your conversation.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what the Customer Team Member position entails. Highlight key responsibilities and required skills that resonate with your own experiences.
Tailor Your Responses: When filling out the application, make sure to tailor your answers to reflect how your skills and experiences align with the specific requirements of the role. Use examples from your past that demonstrate your customer service abilities and teamwork.
Complete Online Assessments: Prepare for the two online assessments mentioned in the application process. These will take around 20 minutes to complete, so ensure you have a quiet space and are focused when taking them.
Show Enthusiasm for Co-op Values: Express your enthusiasm for Co-op's commitment to community and inclusivity in your application. Mention any relevant experiences that showcase your ability to support local initiatives or work well in diverse teams.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
This role involves working closely with colleagues, so be sure to showcase your ability to collaborate effectively. Share experiences where you've successfully worked as part of a team to solve problems or improve customer experiences.
✨Be Ready for Shift Flexibility
The job requires flexibility with varied shifts, including early mornings and late evenings. Be prepared to discuss your availability and willingness to adapt to different working hours, as this is a key aspect of the role.
✨Emphasise Problem-Solving Abilities
A positive approach to change and problem-solving is essential. Think of specific instances where you've faced challenges and how you overcame them, especially in a retail or customer service context.
