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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience in fairness and support.
- Benefits: Enjoy 31 days holiday, 30% store discount, virtual healthcare, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team that values your wellbeing and offers personal development opportunities.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts available, with rotas shared three weeks in advance; apply easily via mobile without a CV.
Location: 219 Salisbury Road, Totton, Southampton, SO40 3LL
Pay: £12.30 per hour
Contract: 16 hours per week + regular overtime, permanent part time contract
Working pattern: Varied shifts including early mornings from 5.30am, afternoons to 2pm, including weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including:
- 31 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do:
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have:
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During your interview, you can demonstrate your alignment with their mission to make things fairer for members and communities, which will show that you're genuinely interested in the role.
✨Tip Number 2
Be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service and building positive relationships.
✨Tip Number 3
Show your flexibility and willingness to work varied shifts. Since the role requires early mornings and weekends, expressing your readiness to adapt to different schedules can set you apart from other candidates.
✨Tip Number 4
Highlight your teamwork skills. Co-op values collaboration, so be ready to share experiences where you've successfully worked with others to solve problems or improve customer experiences.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Highlight key responsibilities and required skills that you can relate to your own experiences.
Tailor Your Responses: When completing the application, make sure to tailor your answers to reflect how your skills and experiences align with the specific duties of the role. Use examples from previous jobs or experiences that demonstrate your customer service skills and ability to work in a team.
Show Enthusiasm: Express your enthusiasm for the role and the company in your application. Mention why you want to work at Co-op specifically and how you resonate with their values of community and customer care.
Prepare for Assessments: Be ready to complete the two online assessments as part of the application process. Practice similar tests if possible, so you feel confident and can perform your best when the time comes.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, your primary role is to provide excellent service. Be prepared to share examples of how you've gone above and beyond for customers in previous roles or situations. This will demonstrate your genuine care for customer needs.
✨Highlight Your Teamwork Skills
Co-op values collaboration, so be ready to discuss how you work well with others. Share specific instances where you've supported colleagues or contributed to a team effort, especially in problem-solving scenarios.
✨Demonstrate Flexibility
The role requires working varied shifts, including early mornings and weekends. Be honest about your availability and express your willingness to adapt to different schedules. This shows that you're committed to the job and understand the demands.
✨Emphasise Your Positive Attitude
A positive approach to change and challenges is crucial in this role. Prepare to discuss how you've handled changes in the workplace or resolved issues with a can-do attitude. This will align with Co-op's values of making things fairer and better for everyone.
