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- Tasks: Provide friendly service, support colleagues, and keep the store running smoothly.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a team that values customers and supports your personal growth.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and a commitment to inclusivity.
Customer Team Member
Location: 123 Princess Drive , Seaford, BN25 2TZ Pay: £12.60 per hour Contract: 14 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!)
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity‑inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see that you genuinely care about our customers and community, so be ready to share how you can contribute to that friendly atmosphere.
✨Tip Number 2
Practice your people skills! Think of examples where you've provided great service or solved problems for others. We love candidates who can show they’re team players and have a positive approach to change.
✨Tip Number 3
Be flexible with your availability. Since we offer varied shifts, showing that you can adapt to different working hours will make you stand out. Plus, it shows you're committed to being part of our team!
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy, and you won’t need a CV. Just follow the prompts, and you’ll be on your way to joining our amazing team at Co-op.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your Skills: Make sure to mention any relevant experience or skills that relate to being a Customer Team Member. Whether it’s great people skills or a knack for problem-solving, we want to know what makes you a perfect fit!
Keep It Simple: Since you can apply using your mobile device and no CV is needed, keep your answers clear and concise. Focus on what matters most and make it easy for us to see why you’d be a great addition to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way to get your application in front of us, and we can’t wait to hear from you. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to understand the core values of Co-op. They focus on community, fairness, and customer service. Being able to discuss how you align with these values will show that you're a great fit for the Customer Team Member role.
✨Showcase Your People Skills
As a Customer Team Member, you'll be interacting with customers and colleagues regularly. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. This will demonstrate your ability to provide friendly and thoughtful service.
✨Be Ready for Shift Flexibility
The job requires flexibility in working hours, including early mornings and late evenings. Be prepared to discuss your availability and express your willingness to adapt to different shifts. This shows that you're committed and ready to support the team.
✨Engage with Community Involvement
Co-op values community engagement, so think about any previous experiences you've had with local events or initiatives. Share how you can contribute to the store's involvement in the community, as this will highlight your commitment to making a positive impact.
