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- Tasks: Deliver friendly service, support customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy discounts, a pension scheme, and access to virtual healthcare services.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and opportunities for career growth.
Job Description
Closing date:
Customer Team Member Location: Church Road , New Mills, SK22 4 NG Pay: £12.60 per hour Contract: 12 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (5am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
Support your local community – get involved in all kinds of activities and events! This job would suit people who have
A genuine care for the needs of customers and members
Great people skills, with the ability to build positive relationships with customers and colleagues
A positive approach to change and problem solving
The flexibility to work a range of different shifts Why Co-op?
30% discount on all Co-op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Stream– a money management app giving you access to a percentage of your pay as you earn it
31 days of holiday (including
Customer team member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer team member
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Role-play common customer scenarios with friends or family to boost your confidence. Remember, it's all about making someone's day better!
✨Tip Number 3
Be flexible and open-minded during the interview. The Co-op values adaptability, so share examples of how you've successfully handled change or solved problems in the past.
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, and you won’t need a CV. Plus, it shows you're tech-savvy and ready to embrace the Co-op way.
We think you need these skills to ace Customer team member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Relevant Experience: Even if you don’t have direct experience in retail, think about any roles where you’ve provided great service or worked with a team. Share those experiences in your application to show us what you can bring to the table!
Keep It Clear and Concise: Make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward answers that get to the point, so keep it simple and focused on what matters.
Apply Through Our Website: Remember, applying through our website is super easy and doesn’t require a CV! Just follow the prompts, and you’ll be one step closer to joining our fantastic team at Co-op.
How to prepare for a job interview at Co-op
✨Know the Company
Before your interview, take some time to research Co-op and its values. Understand their commitment to community and inclusivity, as well as their focus on customer service. This will help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Customer Team Member, your ability to connect with customers is key. Prepare examples of how you've successfully built relationships or resolved issues in previous roles. This will demonstrate your great people skills and genuine care for customer needs.
✨Be Ready for Flexibility
Since the role involves varied shifts, be prepared to discuss your availability openly. Highlight your flexibility and willingness to adapt to different working hours, which is crucial for this position.
✨Prepare for the Assessments
Don’t forget about the online assessments! Set aside around 20 minutes to complete them before your interview. Practising similar questions can help you feel more confident and ready to tackle them.
