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- Tasks: Deliver friendly service, support customers, and help keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with a commitment to fairness.
- Benefits: Enjoy 30% off products, 31 days holiday, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team making a real difference in your community.
- Qualifications: Great people skills and a positive attitude towards change and problem-solving.
- Other info: Flexible shifts, full training provided, and opportunities for personal development.
Overview
Customer Team Member | Location: Unit 4 Colpy Road, Oldmeldrum, AB51 0BZ | Pay: £12.60 per hour | Contract: 12-16 hours per week + regular overtime, permanent contract, part time | Working pattern: varied shifts including early mornings from 5:30am, afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role includes working in our in-store bakery. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us you understand what we stand for. It’ll help you connect with the team and demonstrate that you’re a great fit for our friendly environment.
✨Tip Number 2
Practice your people skills! As a Customer Team Member, you’ll be interacting with customers all day. Try role-playing common scenarios with friends or family to boost your confidence and show us how you’d handle real-life situations.
✨Tip Number 3
Be flexible and open-minded about shifts! We love team members who can adapt to different working hours. Mention your availability during the interview to show us you’re ready to jump in whenever needed.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and let us see your personality shine through in your application!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values.
Highlight Your People Skills: As a Customer Team Member, great people skills are key. Make sure to mention any experiences where you've provided excellent customer service or worked well in a team. We love hearing about how you’ve made someone's day better!
Flexibility is Key: Since the role involves varied shifts, it’s important to show that you’re flexible. Mention your availability and willingness to work different hours, including early mornings and late evenings. It’ll make you stand out!
Apply Through Our Website: Remember, applying is super easy! You can do it right from your mobile device without needing a CV. Just head over to our website and follow the steps. We can’t wait to hear from you!
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Customer Team Member at Co-op entails. Familiarise yourself with the responsibilities like providing friendly service, working in the bakery, and keeping the store safe and legal. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your People Skills
Since this role is all about customer interaction, be ready to demonstrate your great people skills. Think of examples where you've built positive relationships or solved problems for customers. This will highlight your ability to connect with others and fit into the Co-op's friendly team culture.
✨Be Flexible and Open to Change
The job requires flexibility with varied shifts and adapting to new products and services. During the interview, share experiences where you've successfully adapted to change or tackled unexpected challenges. This will show that you're ready to embrace the dynamic nature of the role.
✨Engage with Co-op's Values
Co-op prides itself on community involvement and fairness. Research their values and think about how you can contribute to these initiatives. Bring up any relevant experiences during your interview to demonstrate that you align with their mission and are eager to support the local community.
