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- Tasks: Deliver friendly service, support colleagues, and ensure a great shopping experience for customers.
- Company: Join Co-op, a community-focused retailer with a commitment to inclusivity.
- Benefits: Enjoy 30% discount, flexible shifts, and access to virtual healthcare services.
- Why this job: Make a positive impact in your community while developing valuable skills.
- Qualifications: Great people skills and a genuine care for customer needs.
- Other info: Full training provided, with opportunities for personal development and career progression.
Customer Team Member
Location: Canal Road Cwmbach, Aberdare, CF44 0PN
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co‑op.
When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Get to know the Co-op values and culture! When you walk into that interview, show us how your personal values align with what we stand for. It’s all about putting customers first and being part of a team that makes a difference.
✨Tip Number 2
Practice your people skills! Since this role is all about friendly service, think of examples where you've gone above and beyond for someone. We want to hear those stories that showcase your ability to build positive relationships.
✨Tip Number 3
Be ready to discuss your flexibility! With varied shifts, it’s important to show us that you can adapt to different working hours. Share your experiences of juggling commitments or working in dynamic environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and let us see your enthusiasm for joining the Co-op family!
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for customer service and teamwork.
Highlight Your People Skills: Since this role is all about friendly service and building relationships, make sure to mention any relevant experience you have in dealing with customers or working in a team. We love hearing about how you’ve made someone’s day better!
Flexibility is Key: We’re looking for team members who can adapt to different shifts. If you have a flexible schedule, be sure to mention it in your application. It shows us you’re ready to jump in wherever needed!
Apply Through Our Website: Remember, applying is super easy! You can do it right from your mobile device without needing a CV. Just head over to our website and get started – we can’t wait to hear from you!
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Team Member does at Co-op. Familiarise yourself with their values and how they prioritise customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about interacting with customers and colleagues, be ready to share examples of how you've built positive relationships in the past. Think of specific situations where you’ve gone above and beyond for someone, as this will highlight your people skills.
✨Be Flexible and Open to Change
The job requires working varied shifts, so be prepared to discuss your availability and willingness to adapt. Share any experiences where you successfully managed change or solved problems, as this will demonstrate your positive approach to challenges.
✨Engage with the Community
Co-op values community involvement, so think about ways you can contribute. Be ready to discuss any local activities or events you’ve participated in, and express your enthusiasm for supporting the community through your role.
