At a Glance
- Tasks: Join our friendly team to provide great customer service and support in-store operations.
- Company: Co-op has been making things fairer for over 175 years, focusing on community and member support.
- Benefits: Enjoy 31 days holiday, a pension with up to 10% contribution, and a 30% discount on products.
- Why this job: Be part of a supportive culture that prioritizes your wellbeing and personal development.
- Qualifications: Must be 18 or older with great people skills and a positive attitude towards change.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Closing date: 10-03-2025 Customer Team Member Location: Springfield, Stokesley, Middlesbrough, TS9 5ER Pay: £12.00 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (from 6am), afternoons, late evenings (until 10pm) and weekends, to be discussed at interview Full, paid training provided You can apply for this role using your mobile device (no CV needed!) We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you'll do Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience Work together to make everyone's day better – supporting your store colleagues to solve problems for customers and members Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together Support your local community – get involved in all kinds of activities and events! This job would suit people who have A genuine care for the needs of customers and members Great people skills, with the ability to build positive relationships with customers and colleagues A positive approach to change and problem solving The flexibility to work a range of different shifts Why Co-op? 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream– a money management app giving you access to a percentage of your pay as you earn it 31 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Full, paid training and dedicated support for your personal development and career progression Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at (url removed)/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at (url removed)/diversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Make sure to familiarize yourself with Co-op's values and community involvement. During the interview, you can highlight how your personal values align with theirs, especially regarding customer service and community support.
✨Tip Number 2
Since the role involves working in the in-store bakery, it’s a good idea to brush up on basic food safety and hygiene practices. This knowledge will show your commitment to maintaining a safe and clean environment for customers.
✨Tip Number 3
Prepare to discuss your flexibility with shift patterns. Co-op values adaptability, so sharing examples of how you've successfully managed different schedules in the past can set you apart from other candidates.
✨Tip Number 4
Engage with Co-op's social media or community events before your interview. Being able to reference specific initiatives or products that resonate with you can demonstrate your genuine interest in the company and its mission.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Highlight your relevant experience and skills that align with the role.
Showcase Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Provide examples of how you've delivered great service in previous roles or situations.
Demonstrate Flexibility: Mention your willingness to work various shifts, including early mornings and weekends. This shows that you are adaptable and ready to meet the needs of the store.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Make sure to allocate around 20 minutes to complete them without distractions.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be expected to provide friendly and thoughtful service. Prepare examples from your past experiences where you successfully helped customers or resolved issues to demonstrate your people skills.
✨Emphasize Teamwork
Co-op values collaboration among colleagues. Be ready to discuss how you've worked effectively in a team setting, supported your peers, and contributed to a positive work environment.
✨Demonstrate Flexibility
The role requires flexibility with shifts and tasks. Highlight your adaptability and willingness to take on various responsibilities, including working in the bakery or handling different store duties.
✨Express Your Community Involvement
Co-op encourages participation in local activities and events. Share any experiences you have in community service or initiatives that show your commitment to making a positive impact in your area.