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- Tasks: Provide friendly service, assist customers, and keep the store running smoothly.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 31 days holiday, 30% store discount, and virtual healthcare services.
- Why this job: Be part of a supportive team that values your wellbeing and personal growth.
- Qualifications: Great people skills and a positive attitude towards change are essential.
- Other info: Apply easily via mobile, no CV needed, and flexible shifts available.
Customer Team Member Location: 12 High Street, Chalfont St Giles, HP8 4QA Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Saturday and Sunday, 14:00-22:00
Full, paid training provided You can apply for this role using your mobile device (no CV needed!)
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members and communities can set you apart during the assessment process.
✨Tip Number 2
Prepare for the online assessments by practising customer service scenarios. Think about how you would handle various customer interactions, as this will help you demonstrate your people skills and problem-solving abilities.
✨Tip Number 3
Be ready to discuss your flexibility in working different shifts. Since the role requires weekend availability, highlighting your willingness to adapt to the store's needs can make a positive impression.
✨Tip Number 4
Engage with Co-op's social media channels or local community events. This shows your genuine interest in the company and its culture, which can be beneficial when discussing your motivations during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Co-op is looking for in a Customer Team Member. Pay attention to the key responsibilities and the qualities they value, such as great people skills and a genuine care for customers.
Highlight Relevant Skills: When filling out your application, make sure to highlight any relevant experience or skills that align with the role. Focus on your customer service experience, problem-solving abilities, and flexibility in working different shifts.
Complete Online Assessments: Prepare to complete the two online assessments required as part of the application process. Set aside around 20 minutes to focus on these tests, ensuring you answer thoughtfully and accurately.
Show Enthusiasm for Co-op's Values: Express your enthusiasm for Co-op's commitment to community and inclusivity in your application. Mention how you can contribute to their mission of making things fairer for members and supporting local activities.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Be prepared to share examples of how you've provided excellent service in the past and how you prioritise customer needs.
✨Highlight Teamwork Skills
This role involves working closely with colleagues. Discuss your experience in team settings and how you contribute to a positive work environment. Mention any specific instances where you helped solve problems collaboratively.
✨Embrace Change and Flexibility
Co-op values a positive approach to change. Be ready to talk about times when you've adapted to new situations or processes. Show that you're flexible with shifts and can handle various tasks around the store.
✨Engage with Community Involvement
Co-op encourages supporting local communities. If you have experience in community activities or events, share those stories. This shows your alignment with their values and commitment to making a difference.
