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- Tasks: Join our team to provide friendly service, restock shelves, and ensure a great shopping experience.
- Company: Co-op has been making things fairer for communities for over 175 years.
- Benefits: Enjoy 31 days holiday, 30% discount, and a pension with up to 10% employer contributions.
- Why this job: Be part of a supportive team that values your wellbeing and offers full training.
- Qualifications: Must be 18 or over with great people skills and a positive attitude.
- Other info: Flexible shifts available; apply easily via mobile without needing a CV.
Customer Team Member Location: 53 Chevelah Road , Threemilestone, TR3 6BX Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (5:45am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery Full, paid training provided You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op.
When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process and our inclusion commitments.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During your interview, you can highlight how your personal values align with theirs, especially regarding customer care and community support.
✨Tip Number 2
Be prepared to discuss your flexibility with varied shifts. Since the role requires early mornings and late evenings, showing that you're adaptable and willing to work these hours will make you a strong candidate.
✨Tip Number 3
Think of examples from your past experiences where you've provided excellent customer service or solved problems for customers. Sharing these stories can demonstrate your people skills and positive approach to challenges.
✨Tip Number 4
Show enthusiasm for the in-store bakery aspect of the job. If you have any experience or interest in food preparation or customer interaction in this area, mention it during your conversation to stand out.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills: Focus on showcasing your people skills, flexibility, and problem-solving abilities in your application. Mention any previous experience in customer service or teamwork that aligns with the role.
Express Your Enthusiasm: Make sure to convey your genuine care for customers and your excitement about joining Co-op. A positive attitude can make a significant difference in your application.
Follow Application Instructions: Since no CV is needed, ensure you complete the application form accurately and provide all requested information. Double-check for any specific questions or sections that need detailed responses.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, you'll be interacting with customers regularly. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle queries and solve problems effectively.
✨Demonstrate Flexibility
The role requires working varied shifts, including early mornings and late evenings. During the interview, express your willingness to adapt to different schedules and your understanding of the importance of flexibility in a retail environment.
✨Emphasise Teamwork
Co-op values a friendly team atmosphere. Be ready to discuss your experiences working in teams, how you support colleagues, and how you contribute to a positive work environment. This will show that you're a good fit for their culture.
✨Research Co-op's Values
Familiarise yourself with Co-op's commitment to fairness and community support. Mentioning specific initiatives or values during your interview can demonstrate your alignment with their mission and your genuine interest in the company.
