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- Tasks: Join our team to provide excellent customer service and support in-store operations.
- Company: Co-op has been dedicated to fairness for over 175 years, serving communities with care.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, and a 30% discount on all products.
- Why this job: Be part of a friendly team, gain valuable experience, and support your local community.
- Qualifications: A positive attitude, great people skills, and flexibility for varied shifts are essential.
- Other info: No CV needed; apply easily via mobile and receive full paid training.
The predicted salary is between 20000 - 30000 £ per year.
Customer Team Member Location: Wardles Lane Great Wyrley, Walsall, WS6 6DY Pay: £12.60 per hour Contract: 16 hours per week + regular overtime, permanent contract, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role includes working in our in-store bakery. Full, paid training provided.
You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business‑related needs.
We’re looking for Customer Team Members to join our team at Co‑op.
When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care_MARGIN of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can_USE to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and membersMake sure the store is safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem saÃ
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream – a money‑management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro‑ratо for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
powod
Full, paid training and dedicated support for your personal development and career progression
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobsmann.coop.co.uk/apply-process and our inclusion commitments at jobsmann.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to make things fairer for members and communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility and adaptability. Since the role involves varied shifts and working in different areas like the bakery, showcasing your willingness to embrace change will be beneficial.
✨Tip Number 4
Engage with the Co-op community online. Follow their social media channels and participate in discussions. This not only shows your interest but also helps you understand their culture better, which can be useful in your interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member at Co-op. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Skills: Emphasise your people skills, flexibility, and problem-solving abilities in your application. Mention any previous experience in customer service or teamwork that showcases your capability to provide excellent service.
Express Your Values: Co-op values community and inclusivity. In your application, share your commitment to these values and how you can contribute to creating a positive shopping experience for customers and supporting local initiatives.
Keep it Concise: Since no CV is needed, focus on writing a clear and concise application. Use bullet points if necessary to make your key points stand out, ensuring that your enthusiasm for the role shines through.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Member, your ability to provide excellent service is crucial. Be prepared to share examples of how you've helped customers in the past, showcasing your friendly and thoughtful approach.
✨Demonstrate Flexibility
The role requires working varied shifts, so it's important to express your willingness to adapt. Discuss your availability and any previous experience with flexible working hours to show you're ready for the demands of the job.
✨Highlight Teamwork Experience
Co-op values collaboration, so be sure to mention any experiences where you've successfully worked as part of a team. Share specific instances where you supported colleagues or contributed to a positive team environment.
✨Emphasise Problem-Solving Abilities
The ability to solve problems is key in this role. Prepare to discuss situations where you've faced challenges and how you approached them, particularly in a customer service context. This will demonstrate your proactive attitude towards change.
