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- Tasks: Provide friendly service, restock shelves, and support your team in a dynamic store environment.
- Company: Join Co-op, a community-focused retailer with over 175 years of commitment to fairness and inclusivity.
- Benefits: Enjoy 31 days holiday, 30% store discount, virtual healthcare, and a pension scheme with up to 10% contributions.
- Why this job: Be part of a supportive team that values your wellbeing and offers full training for personal growth.
- Qualifications: Must be 18+, with great people skills and a positive attitude towards change and problem-solving.
- Other info: Apply easily via mobile, no CV needed, and enjoy flexible shifts with rotas shared three weeks in advance.
Closing date: 10-02-2026
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, support with tasks on the post office counter, and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing great service.
✨Tip Number 3
Be ready to demonstrate your flexibility and problem-solving skills. Since the job involves varied shifts and tasks, showcasing your adaptability will be crucial.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. This will help you tailor your application to highlight relevant skills and experiences.
Highlight Relevant Skills: Focus on showcasing your people skills, customer service experience, and ability to work in a team. Use specific examples from your past experiences that demonstrate these qualities.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Set aside around 20 minutes to complete them, ensuring you are in a quiet environment to concentrate.
Express Your Enthusiasm: In your application, convey your genuine interest in working for Co-op and your commitment to providing excellent customer service. Mention any alignment with their values, such as community involvement or inclusivity.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Member, it's crucial to demonstrate your genuine care for customers. Prepare examples of how you've provided excellent service in the past and be ready to discuss how you would handle various customer scenarios.
✨Highlight Teamwork Skills
This role requires working closely with colleagues. Be prepared to share experiences where you've successfully collaborated with others to solve problems or improve customer experiences. Emphasise your ability to support and uplift your team.
✨Embrace Flexibility
The job involves varied night shifts, so it's important to convey your flexibility and willingness to adapt. Discuss any previous experiences where you've had to adjust to changing schedules or work environments.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. Be ready to discuss how you can contribute to these values and support local initiatives, as this will show that you're aligned with the company's mission.
