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- Tasks: Join us as a Customer Team Member, providing friendly service and ensuring a great shopping experience.
- Company: Co-op is a community-focused retailer dedicated to serving our members and customers with care.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, virtual healthcare, and a 30% discount on all products.
- Why this job: Be part of a supportive team, engage with your community, and develop your skills with paid training.
- Qualifications: We seek friendly individuals with great people skills and a flexible approach to work.
- Other info: No CV needed to apply; use your mobile device for a quick application process!
The predicted salary is between 20000 - 30000 £ per year.
Overview
Customer Team Member
Location: 2-4 Talbot Lane, Ebbsfleet, DA10 1AZ
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery. Full, paid training provided.
You can apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to apply for this role as it may involve either working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co-op.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, working in our in-store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co-op?
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview process.
✨Tip Number 2
Practice your people skills by engaging in conversations with friends or family. Being able to demonstrate your ability to build positive relationships will be crucial for this role.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts. Since the role requires varied hours, showing that you're adaptable and willing to work different times can make a strong impression.
✨Tip Number 4
Think of examples from your past experiences where you've provided excellent customer service or solved problems effectively. These anecdotes can help illustrate your suitability for the role during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and ideal candidate traits. Tailor your application to highlight how your skills and experiences align with what Co-op is looking for.
Highlight Relevant Experience: Even though a CV isn't required, you should still mention any relevant experience in your application. Focus on customer service roles or experiences where you've demonstrated great people skills and problem-solving abilities.
Show Enthusiasm for the Company: Express your genuine interest in working for Co-op. Mention their community involvement and values, and how you can contribute to creating a positive shopping experience for customers and members.
Be Clear and Concise: Since applications can be submitted via mobile, ensure your writing is clear and to the point. Avoid jargon and keep your language simple to make it easy for the hiring team to understand your qualifications and enthusiasm.
How to prepare for a job interview at Co-op
✨Show Your People Skills
As a Customer Team Member, you'll be interacting with customers daily. Highlight your ability to build positive relationships and provide friendly service during the interview. Share examples of how you've successfully handled customer queries in the past.
✨Demonstrate Flexibility
The role requires working varied shifts, so it's important to show that you're adaptable. Be prepared to discuss your availability and willingness to work early mornings, late evenings, and weekends. This will demonstrate your commitment to the team.
✨Emphasise Problem-Solving Skills
Co-op values team members who can support colleagues and solve problems for customers. Think of specific instances where you've tackled challenges or improved a situation for someone else, and be ready to share these stories.
✨Express Enthusiasm for Community Engagement
Co-op encourages involvement in community activities. Show your passion for community service and how you can contribute to local events. This will reflect your alignment with Co-op's values and mission.
