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- Tasks: Join our friendly team, providing excellent customer service and keeping the store running smoothly.
- Company: Co-op is dedicated to fairness and community support, making a positive impact in local areas.
- Benefits: Enjoy 31 days holiday, a generous pension scheme, and a 30% discount on all Co-op products.
- Why this job: Be part of a supportive culture focused on wellbeing and career growth with full training provided.
- Qualifications: We seek individuals with great people skills and a genuine care for customers; flexibility is key.
- Other info: Apply easily via mobile, no CV needed, and enjoy varied shifts to fit your schedule.
Customer Team Member
Location: The Co-operative Food, Broadway House, Sunderland, SR4 8NW
Pay: £12.60 per hour
Contract: 12 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview.
Role will include working in our in-store bakery Full, paid training provided. You can apply for this role using your mobile device (no CV needed!)
You must be aged 18 or over to apply for this role as it may involve either, working before 6am or after 10pm, or some other business-related needs.
We’re looking for Customer Team Members to join our team at Co‑op. When you join Co‑op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re‑stocking shelves and cleaning up spillages.
At Co‑op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and our communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
- Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co‑op products and Membership, working in our in‑store bakery and doing all you can to deliver a great shopping experience
- Work together to make everyone\’s day better – supporting your store colleagues to solve problems for customers and members
- Make sure the store safe and legal – keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
- Help introduce new products and services – make changes feel natural, sharing experiences with your colleagues so everyone learns together
- Support your local community – get involved in all kinds of activities and events!
This job would suit people who have
- A genuine care for the needs of customers and members
- Great people skills, with the ability to build positive relationships with customers and colleagues
- A positive approach to change and problem solving
- The flexibility to work a range of different shifts
Why Co‑op?
- 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 31 days of holiday (including bank holidays, pro rata for part‑time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Full, paid training and dedicated support for your personal development and career progression
- Rotas shared three weeks in advance and accessible on your phone
- Cycle‑to‑work scheme
Building an inclusive workplace
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Member employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Member
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission to support local communities can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your customer service experiences. Think of specific examples where you've gone above and beyond for customers, as this role heavily focuses on providing excellent service.
✨Tip Number 3
Be ready to demonstrate your flexibility in working hours. Since the role requires varied shifts, showing that you're adaptable and willing to work early mornings or late evenings will be beneficial.
✨Tip Number 4
Engage with current Co-op employees if possible. Networking can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Customer Team Member
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Member. Tailor your application to highlight how your skills and experiences align with these.
Highlight Relevant Skills: Focus on showcasing your people skills, problem-solving abilities, and flexibility in your application. Use specific examples from your past experiences that demonstrate these qualities.
Express Your Enthusiasm: Make sure to convey your genuine care for customer needs and your excitement about working in a team environment. A positive attitude can make a significant difference in your application.
Follow Application Instructions: Since no CV is needed, ensure you complete all required fields in the application form accurately. Double-check your responses for clarity and completeness before submitting.
How to prepare for a job interview at Co-op
✨Show Your People Skills
As a Customer Team Member, you'll be interacting with customers regularly. Make sure to highlight your ability to build positive relationships and provide friendly service during the interview.
✨Demonstrate Flexibility
The role requires working varied shifts, including early mornings and late evenings. Be prepared to discuss your availability and willingness to adapt to different schedules.
✨Emphasise Problem-Solving Abilities
Co-op values a positive approach to change and problem-solving. Share examples from your past experiences where you've successfully resolved issues or adapted to new situations.
✨Express Genuine Care for Customers
Make it clear that you have a genuine interest in helping customers and meeting their needs. This aligns with Co-op's focus on providing excellent service and supporting the community.
