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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension scheme with up to 10% contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Closing date: Customer Team Leader Location: 99 Eastgate , Pickering, YO18 7DW Pay: £13.99 per hour Contract: 16 hours per week regular overtime, permanent contract, part time Working pattern: 1:30pm to 10pm, twice a week including weekends 30% colleague member discount in store – see below for more benefits Apply easily from your mobile by completing our assessments – no CV needed! You must be aged 18 to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers. Why this job matters: You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you\’ll bring: Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to you pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Market-leading policies to help you though life\’s big moments A place you\’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare to discuss your leadership style and how you can foster an inclusive culture. Think of examples from your past experiences where you've successfully coached or supported a team, as this is crucial for the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment, as this will show your ability to manage the store effectively.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues will resonate well with Co-op's focus on community engagement and support.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and problem-solving in your application.
Tailor Your Application: Customise your application to reflect how your experiences align with the role. Use specific examples that demonstrate your ability to lead a team, provide excellent customer service, and manage store operations.
Highlight Relevant Skills: Emphasise your people skills, organisational abilities, and any previous experience in retail or leadership roles. Mention your flexibility in working different shifts, as this is important for the position.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, and ensure you have a quiet space to focus when taking them.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
Since this role involves coaching and supervising team members, it's important to showcase your leadership abilities. Discuss any previous experience you have in leading teams, training others, or managing responsibilities in a retail environment.
✨Emphasise Teamwork and Inclusivity
Co-op values an inclusive culture, so be ready to talk about how you foster teamwork and respect diverse opinions. Share experiences where you’ve successfully collaborated with others to achieve common goals.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the interview that may involve problem-solving or decision-making on the shop floor. Think about how you would manage stock accuracy, safety checks, or introduce new products while keeping customer satisfaction in mind.
