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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% product discount, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Apply easily via mobile, no CV needed, and flexible shift patterns available.
The predicted salary is between 28400 - 31200 £ per year.
Customer Team Leader
Location: Linburn Road, Dunfermline, KY11 4UH
Pay: £13.99 per hour
Contract: 20 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and alternating weekends, to be discussed at interview
30% colleague member discount in store. Apply easily from your mobile by completing our assessments – no CV needed. You must be aged 18+ to authorise age-related sales.
Overview
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\\\’ll play a key role in making life easier for our customers.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\\\’re owned by our members. And because we\\\’re owned by you, we can do right by you. So, when you join us, you\\\’re not just taking a job, you\\\’re joining a movement. We\\\’re an organisation that puts people and communities first, and we\\\’re powered by purpose. We want this to be a place where you can thrive, so you\\\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\\\’s big moments
A place you\\\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Being able to share specific instances will demonstrate your leadership skills and ability to handle challenging situations.
✨Tip Number 3
Practice your communication skills, as this role requires building positive relationships with both customers and colleagues. Engaging in mock interviews with friends or family can help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Be ready to discuss your flexibility regarding shift patterns. Since the role involves varied shifts, showing that you're adaptable and willing to work different hours will make you a more attractive candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Customer Team Leader position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Soft Skills: Since soft skills are important for this role, make sure to emphasise your people skills, organisational abilities, and problem-solving capabilities in your application. Provide specific examples of how you've demonstrated these skills in previous roles.
Complete Online Assessments: Prepare for the two online assessments that are part of the application process. Allocate around 20 minutes to complete them, ensuring you are in a quiet environment where you can focus.
Show Your Commitment to Inclusivity: Co-op values diversity and inclusion, so if applicable, mention any experiences or initiatives you've been involved in that promote an inclusive workplace. This will demonstrate your alignment with their company values.
How to prepare for a job interview at Co-op
✨Show Your People Skills
As a Customer Team Leader, you'll need to demonstrate strong people skills. Be prepared to share examples of how you've built positive relationships with customers and colleagues in the past. This will show that you can create a friendly and welcoming environment.
✨Emphasise Your Leadership Experience
Highlight any previous experience you have in leading or coaching teams. Discuss how you've supported team members in their development and how you handle challenging situations. This will illustrate your capability to lead while also being hands-on.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems in a retail or customer service setting. This could involve managing stock accuracy or ensuring a safe shopping environment. Showing your organisational skills will be key.
✨Express Your Commitment to Inclusivity
Co-op values inclusivity, so be ready to talk about how you foster an inclusive culture within a team. Share any experiences where you've encouraged open feedback and valued diverse perspectives, as this aligns with their community-focused ethos.
