Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Overview
Customer Team Leader – Location: Hove – Kingsway Kingsway, Hove, BN3 2WY
Pay: £13.99 per hour. Contract: 16 hours per week + regular overtime, permanent contract, part time. Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
30% colleague member discount in store — see below for more benefits. Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15–20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. During the interview, you can showcase your understanding of their commitment to fairness and community support, which will resonate well with the hiring team.
✨Tip Number 2
Prepare to discuss your leadership style and how you would coach and support your team. Think of specific examples from your past experiences where you've successfully led a team or handled challenging situations.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Consider scenarios where you provided exceptional service or resolved customer complaints effectively, as this role heavily focuses on delivering great customer experiences.
✨Tip Number 4
Since the role involves varied shifts, express your flexibility and willingness to work different hours. Highlight any previous experience you have with shift work to show that you're adaptable and reliable.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Provide examples from previous experiences where you demonstrated great people skills, as this is crucial for the role.
Highlight Leadership Experience: If you have any experience in leading or coaching teams, make sure to mention it. Discuss how you can support and develop your team while also being hands-on in the store.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, as they will help you get comfortable with the format and types of questions you may encounter.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Highlight Leadership Experience
This role involves coaching and supervising team members. Be ready to discuss any previous leadership or mentoring experiences you have, and how you fostered an inclusive culture within your team.
✨Understand the Co-op Values
Familiarise yourself with Co-op's mission and values, particularly their focus on community and fairness. Showing that you align with these values can set you apart from other candidates.
✨Prepare for Shift Flexibility Questions
Since the role requires working varied shifts, be prepared to discuss your availability and flexibility. Highlight your willingness to adapt to different schedules and your experience managing time effectively.
