Customer Team Leader Apply now

Customer Team Leader

West Kingsdown Part-Time 11000 - 14000 £ / year (est.) No home office possible
Apply now
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At a Glance

  • Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
  • Company: Join Co-op, a community-focused company with over 175 years of experience.
  • Benefits: Enjoy 36 days holiday, 30% store discount, and virtual healthcare services.
  • Why this job: Grow your leadership skills in an inclusive environment while making a positive impact.
  • Qualifications: Must be 18+, with strong people skills and a desire to learn.
  • Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.

The predicted salary is between 11000 - 14000 £ per year.

Closing date: 27-01-2025 Customer Team Leader Location: Axtane House, Hever Road, West Kingsdown, TN15 6HD Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings 5.30am, afternoons, late evenings 10pm and weekends, to be discussed at interview Full, paid training provided You can now apply for this role using your mobile device (no CV needed!) You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales. We’re looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores. As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause. What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected Make sure that the store remains safe, legal, and fully operational Manage diligence checks and stock accuracy to make shopping a great experience for our customers Support your store manager by deputising when they’re not working and delivering a variety of HR processes Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan This job would suit people who have A genuine care for the needs of customers and members The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor Great people skills, with the ability to build positive relationships with customers and colleagues Strong organisational and problem-solving skills A desire to learn, grow and develop your leadership skills The flexibility to work a range of different shifts Why Co-op? Full, paid training and dedicated support for your personal development and career progression 30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends) A pension scheme with up to 10% employer contributions Wagestream– a money management app giving you access to a percentage of your pay as you earn it 36 days of holiday (including bank holidays, pro rata for part time colleagues) Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance service Rotas shared three weeks in advance and accessible on your phone Cycle-to-work scheme Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\’re also part of the Disability Confident scheme, meaning we\’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We\’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing. As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

Customer Team Leader employer: Co-op

At Co-op, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritizes your personal and professional growth. As a Customer Team Leader at our Axtane House location, you'll enjoy comprehensive benefits including 36 days of holiday, a generous pension scheme, and access to virtual healthcare services, all while working in a friendly environment that values inclusivity and community engagement.
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Contact Detail:

Co-op Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Team Leader

✨Tip Number 1

Familiarize yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your answers during the interview, showcasing that you share their vision.

✨Tip Number 2

Prepare to discuss your leadership style and how you can support and develop your team. Think of specific examples where you've successfully coached or mentored others, as this is a key aspect of the Customer Team Leader role.

✨Tip Number 3

Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment and how you resolved them effectively.

✨Tip Number 4

Show your enthusiasm for community involvement. Think about ways you can contribute to local initiatives and how you can build relationships within the community, as this is an important part of the role at Co-op.

We think you need these skills to ace Customer Team Leader

Leadership Skills
Coaching and Training
Customer Service Excellence
Organizational Skills
Problem-Solving Skills
Team Management
Communication Skills
Flexibility in Shift Work
Relationship Building
Attention to Detail
Community Engagement
Adaptability to Change
Conflict Resolution
Time Management

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight relevant experiences and skills that align with these expectations.

Showcase Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Provide examples of how you've successfully led or supported a team in previous roles, as this is crucial for the position.

Highlight Flexibility and Problem-Solving Skills: Mention your flexibility in working varied shifts and your strong organizational skills. Share specific instances where you effectively solved problems or managed challenging situations in a customer service environment.

Complete Online Assessments: Prepare to complete the two online assessments required as part of the application process. Set aside around 20 minutes to focus on these tests, ensuring you provide thoughtful and accurate responses.

How to prepare for a job interview at Co-op

✨Show Your Customer-Centric Attitude

As a Customer Team Leader, your ability to provide friendly and thoughtful service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles.

✨Demonstrate Leadership Skills

Highlight your experience in coaching and supervising team members. Discuss specific instances where you successfully led a team or handled challenging situations, showcasing your ability to balance leadership with hands-on support.

✨Emphasize Problem-Solving Abilities

Prepare to discuss how you've tackled organizational challenges in the past. Provide examples that illustrate your strong problem-solving skills and how they contributed to a positive shopping experience for customers.

✨Express Your Commitment to Inclusivity

Co-op values an inclusive culture. Be ready to talk about how you foster inclusivity within a team and how you ensure every team member's voice is heard and respected.

Customer Team Leader
Co-op Apply now
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  • Customer Team Leader

    West Kingsdown
    Part-Time
    11000 - 14000 £ / year (est.)
    Apply now

    Application deadline: 2027-01-31

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    Co-op

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