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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 09-12-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Stream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultationsÂ
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Highlighting your leadership skills and ability to handle challenging situations will demonstrate your suitability for the Customer Team Leader position.
✨Tip Number 3
Be ready to discuss your flexibility regarding varied shifts. Since the role requires working early mornings, late evenings, and weekends, showing your willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Engage with the local community before your interview. Being able to talk about your involvement or understanding of local issues can set you apart, as Co-op values strong community relationships.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight how your skills and experiences align with what Co-op is looking for.
Highlight Relevant Experience: Even though a CV isn't required, make sure to mention any relevant experience in customer service or team leadership in your application. Use specific examples to demonstrate your ability to lead and support a team.
Showcase Your People Skills: Emphasise your strong people skills in your application. Mention instances where you've built positive relationships with customers or colleagues, as this is crucial for the role.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, and ensure you have a quiet space to focus when you take them.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you would handle challenging situations.
✨Highlight Leadership Skills
This role requires balancing leadership with hands-on work. Discuss your experience in coaching or supervising teams, and be ready to explain how you foster an inclusive culture where everyone's voice is valued.
✨Demonstrate Problem-Solving Abilities
Strong organisational and problem-solving skills are essential. Prepare to discuss specific instances where you've successfully resolved issues in a retail environment, showcasing your ability to think on your feet.
✨Be Flexible and Adaptable
The job involves varied shifts, so express your willingness to work different hours. Share any previous experiences where you've adapted to changing schedules or responsibilities, highlighting your flexibility.
