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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Closing date: 19-02-2026 Customer Team Leader Location: 200-204 Blandford Road , Poole, BH15 4BH Pay: £13.99 per hour Contract: 20 hours per week regular overtime, permanent contract, part time Working pattern: 3 varied shifts including early mornings (store opening), afternoons, late evenings (11pm closing) and weekends, to be discussed at interview 30% colleague member discount in store – see below for more benefits Apply easily from your mobile by completing our assessments – no CV needed! You must be aged 18 to authorise age-related sales Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers. Why this job matters: You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business. What you’ll do Own the day-to-day running of the store by leading the team on your shift Motivate, coach, and support your team to deliver great service and efficient operations Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members Support store performance through merchandising, stock accuracy, and HR processes Champion Co-op through community engagement and membership growth What you\’ll bring: Passion for people and leadership The ability to work flexibly and lead by example Skills in retail, merchandising, or team management (experience not essential) Why Co-op? At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive: Full training and career development resources 30% discount on Co-op products in store Flexible access to you pay as you earn it Up to 10% pension contributions 36 days of holiday (pro-rata, including bank holidays) 24/7 access to GP appointments, and colleague support programme Market-leading policies to help you though life\’s big moments A place you\’ll belong: We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion As part of the application process for this job, you’ll need to complete two online assessments. It will take 15- 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of examples from your past experiences where you've successfully coached or mentored others, as this is a key aspect of the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment, as this will show your ability to manage the store effectively.
✨Tip Number 4
Show enthusiasm for the role by expressing your willingness to work flexible hours. Highlighting your adaptability will reassure the hiring team that you're committed to meeting the needs of the store and its customers.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Provide examples from your past experiences where you demonstrated great people skills, as this is crucial for the role.
Highlight Leadership Experience: If you have any previous experience in leading or coaching a team, make sure to mention it. Discuss how you can support and develop your team while also being hands-on in the store.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Practice similar tests if possible, as they will help you get comfortable with the format and types of questions you may encounter.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've handled customer interactions in the past, especially challenging situations, to showcase your skills.
✨Emphasise Team Leadership Experience
Highlight any previous experience you have in leading or coaching a team. Discuss how you foster an inclusive culture and support your colleagues, as this is crucial for the role.
✨Be Ready for Shift Flexibility
Since the role involves varied shifts, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to different working hours, including early mornings and late evenings.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully solved problems in a retail environment. This could include managing stock accuracy or ensuring store safety, which are key responsibilities of the role.
