Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, pension contributions, and virtual healthcare services.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive community impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and lead.
- Other info: Apply easily via mobile, no CV needed, and flexible shifts available.
Location: Gullane, EH31 2AN
Pay: £13.65 per hour plus benefits
Contract: 30 hours per week + regular overtime, permanent part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you will need to authorise age-related sales.
We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you will get dedicated support to help you grow your career, as well as amazing benefits including:
- 36 days holiday
- A pension with up to 10% Co-op contribution
- Access to virtual healthcare services for you and your family
- A 30% discount on all Co-op products in our stores
As a Customer Team Leader, you will be part of a friendly team that is dedicated to helping our customers. You will help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
At Co-op, we do things a different way. For over 175 years we have been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You will get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you will do:
- Provide friendly and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
- Ensure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they are not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
This job would suit people who have:
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
Why Co-op?
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream - a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Building an inclusive workplace:
We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are also part of the Disability Confident scheme, meaning we will always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We will ask whether you would like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we will ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.
As part of the application process for this job, you will need to complete two online assessments. It will take around 20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of examples from past experiences where you've successfully coached or motivated others, as this is a key aspect of the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment, as this will show your ability to manage the store effectively.
✨Tip Number 4
Show enthusiasm for the flexible working hours. Since the role involves varied shifts, expressing your willingness to adapt and work different times will highlight your commitment and suitability for the position.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills and experiences that align with what Co-op is looking for.
Tailor Your Application: Even though no CV is needed, ensure your application reflects your relevant experience and skills. Use specific examples from your past roles that demonstrate your ability to lead a team and provide excellent customer service.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment where you can focus.
Show Your Personality: In your application, let your personality shine through. Co-op values friendly and thoughtful service, so convey your genuine care for customers and your enthusiasm for being part of a team.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, your ability to provide friendly and thoughtful service is crucial. Be prepared to share examples of how you've gone above and beyond for customers in previous roles, demonstrating your genuine care for their needs.
✨Highlight Leadership Skills
This role requires you to lead and support your team. Discuss any past experiences where you've coached or trained others, and how you fostered an inclusive culture. Show that you can balance leadership with hands-on work on the shop floor.
✨Demonstrate Problem-Solving Abilities
Strong organisational and problem-solving skills are essential for this position. Prepare to discuss specific challenges you've faced in previous jobs and how you successfully resolved them, especially in a retail environment.
✨Be Flexible and Adaptable
The role involves varied shifts, so it's important to convey your flexibility. Share your willingness to work different hours and how you've managed similar situations in the past, ensuring you can meet the demands of the store.
