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For Companies At a Glance
- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension with up to 10% employer contributions.
- Why this job: Grow your career with full training and support in an inclusive environment.
- Qualifications: Must be 18+, with strong people skills and a desire to develop leadership abilities.
- Other info: Flexible shifts, mobile application process, and commitment to diversity and inclusion.
As a Customer Team Leader , you\’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store, this could involve working in our post office or bakery or supporting online services and our home delivery drivers. Wherever the day brings, you\’ll play a key role in making life easier for our customers. You must be aged 18 + to authorise age‑related sales.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Contract
21 hours per week + regular overtime, permanent contract, part time. Working pattern: 2 pm to 10 pm including weekends.
Benefits
- Full training and career development resources
- 30 % discount on Co‑op products in store
- Flexible access to your pay as you earn it
- Up to 10 % pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life’s big moments
- 30 % colleague member discount in store
- Apply easily from your mobile by completing our assessments – no CV needed!
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can motivate a team. Think of examples from past experiences where you've successfully led a group or resolved conflicts, as this role requires strong people skills.
✨Tip Number 3
Be ready to demonstrate your problem-solving abilities. Consider scenarios where you've had to think on your feet in a customer service environment, as this will be crucial for managing the store effectively.
✨Tip Number 4
Show your enthusiasm for working flexible hours. Since the role involves varied shifts, expressing your willingness to adapt to different schedules will highlight your commitment and reliability as a candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Team Leader position. Highlight key skills such as leadership, customer service, and team management in your application.
Tailor Your Application: Customise your CV and any additional documents to reflect the specific skills and experiences that align with the role. Use keywords from the job description to demonstrate your suitability for the position.
Showcase Relevant Experience: Include examples from your past work or volunteer experiences that demonstrate your ability to lead a team, provide excellent customer service, and handle challenging situations effectively.
Prepare for Online Assessments: Be ready to complete the two online assessments as part of the application process. Practice similar tests if possible, and ensure you have a quiet space to focus when taking them.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations.
✨Highlight Leadership Experience
This role involves coaching and supervising team members. Be ready to discuss any previous leadership roles or experiences where you’ve motivated a team, resolved conflicts, or implemented changes effectively.
✨Understand the Company Values
Co-op has a strong focus on community and inclusivity. Familiarise yourself with their values and be prepared to discuss how you can contribute to creating an inclusive environment and supporting local initiatives.
✨Prepare for Shift Flexibility Questions
Since the role requires working varied shifts, think about your availability and be honest about your flexibility. Show that you're willing to adapt to the needs of the store while maintaining a positive attitude.
