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- Tasks: Lead a team in a fast-paced Co-op store, ensuring great service and efficient operations.
- Company: Join the Co-op, a community-focused organisation that values its members.
- Benefits: Enjoy 30% discount, flexible pay access, and up to 10% pension contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Passion for people and leadership; retail experience is a plus but not essential.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 11 - 16 £ per hour.
Location: 142 Hempstead Road, Gillingham, ME7 3QE
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
30% colleague member discount in store - see below for more benefits
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we’re owned by our members. And because we’re owned by you, we can do right by you. So, when you join us, you’re not just taking a job, you’re joining a movement. We’re an organisation that puts people and communities first, and we’re powered by purpose. We want this to be a place where you can thrive, so you’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life’s big moments
A place you’ll belong. We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you. Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. This way, you can show how your passion for people and leadership aligns with what they stand for. It’s all about connecting with their mission!
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or handled a tough situation. Being able to share these stories will help you shine during the interview.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your interest in the role by asking about team dynamics or community engagement initiatives. It’ll make you stand out as someone who truly cares.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your journey. Plus, it shows you’re keen on joining the Co-op family!
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for people and leadership shine through. We want to see how you connect with customers and motivate a team, so share any relevant experiences that highlight these skills.
Tailor Your Application: Make sure to tailor your application to the Customer Team Leader role. Use keywords from the job description, like 'community engagement' and 'team management', to show us you understand what we're looking for.
Be Yourself: We’re all about authenticity at StudySmarter. Don’t be afraid to let your personality come through in your application. Share your unique experiences and how they’ve shaped your approach to customer service and teamwork.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with the Co-op's values and mission. Understanding their commitment to community and member ownership will help you align your answers with what they stand for, showing that you're not just looking for a job, but genuinely want to be part of their movement.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll need to motivate and support your team. Prepare examples from your past experiences where you've successfully led a group or contributed to a team’s success. This could be in any setting, so think broadly about your experiences!
✨Be Ready for Flexibility Questions
Since the role involves varied shifts, be prepared to discuss your availability and how you can adapt to different working hours. Highlight your willingness to work early mornings, late evenings, and weekends, as this shows your commitment to the role and the team.
✨Engage with Community Examples
The Co-op places a strong emphasis on community engagement. Think of instances where you've been involved in community activities or initiatives. Sharing these experiences will demonstrate your passion for connecting with customers and supporting local causes, which is key for this role.
