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For Companies At a Glance
- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 29-04-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Showing that you understand and align with their mission can set you apart during the interview.
✨Tip Number 2
Prepare to discuss your leadership style and how you would support and develop your team. Think of specific examples from your past experiences that demonstrate your ability to lead and coach others.
✨Tip Number 3
Be ready to talk about your customer service philosophy. Co-op values friendly and thoughtful service, so think about how you can convey your commitment to providing an excellent customer experience.
✨Tip Number 4
Since the role involves varied shifts, be flexible and express your willingness to work different hours. Highlighting your adaptability can make you a more attractive candidate.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight your relevant experience and skills that align with these expectations.
Showcase Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Provide examples of how you've successfully led or supported a team in previous roles.
Demonstrate Flexibility: Mention your willingness to work varied shifts, including early mornings, late evenings, and weekends. This shows that you are adaptable and ready to meet the needs of the store.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you approach them thoughtfully.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating a genuine care for customer needs is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you handle challenging situations.
✨Highlight Leadership Skills
Discuss your experience in coaching and supporting team members. Share specific instances where you've led a team or taken initiative, as this role requires balancing leadership with hands-on support on the shop floor.
✨Emphasize Flexibility
The job involves varied shifts, so express your willingness to work early mornings, late evenings, and weekends. Highlight any previous experience you have with flexible working hours to show you're adaptable.
✨Prepare for Community Engagement
Co-op values community involvement, so be ready to discuss how you've built relationships within your local community or how you plan to engage with customers and promote local initiatives as a team leader.
