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For Companies At a Glance
- Tasks: Lead a friendly team, provide great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with over 175 years of history.
- Benefits: Enjoy 36 days holiday, 30% discount on products, and a pension with up to 10% contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with strong people skills and a desire to learn and lead.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Job Description
Closing date: 24-04-2025
- Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
- Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
- Make sure that the store remains safe, legal, and fully operational
- Manage diligence checks and stock accuracy to make shopping a great experience for our customers
- Support your store manager by deputising when they’re not working and delivering a variety of HR processes
- Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
- Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan
- A genuine care for the needs of customers and members
- The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
- Great people skills, with the ability to build positive relationships with customers and colleagues
- Strong organisational and problem-solving skills
- A desire to learn, grow and develop your leadership skills
- The flexibility to work a range of different shifts
- Full, paid training and dedicated support for your personal development and career progression
- 30% discount on all Co-op products in-store plus 10% discounts on all other brands
- A pension scheme with up to 10% employer contributions
- Wagestream– a money management app giving you access to a percentage of your pay as you earn it
- 36 days of holiday (including bank holidays, pro rata for part time colleagues)
- Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
- 24/7 employee assistance service
- Rotas shared three weeks in advance and accessible on your phone
- Cycle-to-work scheme
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarize yourself with Co-op's values and community initiatives. Understanding how they operate and their commitment to fairness will help you align your answers during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in the past. Highlighting your leadership skills and people skills will be crucial for this role.
✨Tip Number 3
Be ready to discuss your flexibility regarding varied shifts. Since the role requires working early mornings, late evenings, and weekends, showing your willingness to adapt will make you a strong candidate.
✨Tip Number 4
Think about how you can contribute to building an inclusive workplace. Be prepared to share your thoughts on fostering a positive team culture and how you would support your colleagues.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight your relevant experience and skills that align with the role.
Showcase Your People Skills: Emphasize your ability to build positive relationships with customers and colleagues. Provide examples of how you've successfully led or supported a team in previous roles.
Demonstrate Flexibility: Mention your willingness to work varied shifts, including early mornings and late evenings. This shows that you are adaptable and ready to meet the needs of the store.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you approach them thoughtfully.
How to prepare for a job interview at Co-op
✨Show Your Customer-Centric Attitude
As a Customer Team Leader, it's crucial to demonstrate your genuine care for customers. Share examples of how you've provided exceptional service in the past and how you handle challenging situations with empathy.
✨Highlight Leadership Experience
Discuss any previous experience you have in leading or coaching a team. Emphasize your ability to foster an inclusive culture and how you can support your team while also being hands-on on the shop floor.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and organizational skills. Prepare scenarios where you successfully managed stock accuracy or improved customer experiences, showcasing your ability to think on your feet.
✨Express Your Flexibility
Since the role involves varied shifts, be ready to discuss your availability and willingness to work different hours. Highlight your adaptability and how it aligns with the store's needs.
