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- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contribution.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and develop.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Customer Team LeaderLocation: Broom Lane Ushaw Moor, Durham, DH7 7LQ
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided.
You must be aged 18 or over to be a customer team leader at Co‐op, as you\’ll need to authorise age‐related sales.
We\’re looking for Customer Team Leaders to join our team at Co‐op. When you join Co‐op, you\’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‐op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‐op products in our stores.
As a Customer Team Leader, you\’ll be part of a friendly team that\’s dedicated to helping our customers. We\’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re‐stocking shelves and cleaning up spillages.
At Co‐op, we do things a different way. For over 175 years we\’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.
What you\’ll do
Friendly and thoughtful service – you\’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
Develop your team\’s capabilities through coaching and training, fostering an inclusive culture where everyone\’s voice is valued and respected
Make sure that the store remains safe, legal, and fully operational
Manage diligence checks and stock accuracy to make shopping a great experience for our customers
Support your store manager by deputising when they\’re not working and delivering a variety of HR processes
Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‐op community plan
This job would suit people who have
A genuine care for the needs of customers and members
The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
Great people skills, with the ability to build positive relationships with customers and colleagues
Strong organisational and problem‐solving skills
A desire to learn, grow and develop your leadership skills
The flexibility to work a range of different shifts
Why Co‐op?
Full, paid training and dedicated support for your personal development and career progression
30% discount on all Co‐op products in-store plus 10% discounts on all other brands
A pension scheme with up to 10% employer contributions
Stream– a money management app giving you access to a percentage of your pay as you earn it
36 days of holiday (including bank holidays, pro rata for part‐time colleagues)
Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
24/7 employee assistance service
Rotas shared three weeks in advance and accessible on your phone
Cycle‐to‐work scheme
Building an inclusive workplaceWe\’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at https://jobs.coop.co.uk/apply-process and our inclusion commitments at https://jobs.coop.co.uk/diversity-inclusion.
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Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you're a good fit for their culture.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of examples from your past experiences where you've successfully coached or mentored others, as this is a key aspect of the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your problem-solving skills. Consider scenarios where you've had to handle challenging situations in a customer service environment, as this will show your ability to manage the store effectively.
✨Tip Number 4
Show your enthusiasm for community involvement. Co-op values building relationships within the local community, so think of ways you've engaged with your community in the past and how you can contribute to their community plans.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Highlight key skills such as leadership, customer service, and problem-solving that you possess.
Tailor Your Application: When applying, make sure to tailor your responses to reflect how your experience aligns with the specific duties mentioned in the job description. Use examples from your past roles to demonstrate your capabilities.
Complete Online Assessments: Prepare for the two online assessments required as part of the application process. Allocate around 20 minutes to complete these tests, ensuring you are in a quiet environment to focus.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues in your application. Mention any relevant experiences where you successfully led a team or provided exceptional customer service.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, especially challenging situations.
✨Highlight Leadership Experience
Since the role involves coaching and supervising team members, be ready to discuss any previous leadership or mentoring experiences. Share specific instances where you helped develop a team or resolved conflicts.
✨Understand the Company Values
Co-op prides itself on fairness and community involvement. Familiarise yourself with their values and be prepared to discuss how you can contribute to these principles in your role as a leader.
✨Be Ready for Shift Flexibility Questions
The job requires working varied shifts, including early mornings and late evenings. Be honest about your availability and express your willingness to adapt to the store's needs, showcasing your flexibility.
