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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension with up to 10% employer contributions.
- Why this job: Be part of an inclusive culture that values your voice and supports your growth.
- Qualifications: Must be 18+, with strong people skills and a desire to develop leadership abilities.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Customer Team Leader
Location: 4 The Green , Breaston, DE72 3DU
Pay: £13.99 per hour
Contract: 22 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (5:30am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed
You must be aged 18+ to authorise age-related sales
Join us as a Customer Team Leader and take the next step toward managing your own store.
As a Customer Team Leader, you\’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers.
Why this job matters:
You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you\’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you\’ll bring:
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you though life\’s big moments
A place you\’ll belong:
We\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We\’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we\’ll support you.
Learn more about our recruitment process at and our inclusion commitments at
As part of the application process for this job, you\’ll need to complete two online assessments. It will take minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#1
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and community support will help you align your answers during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare examples of how you've successfully led a team or provided excellent customer service in previous roles. Being able to demonstrate your leadership skills and customer focus will be crucial for this position.
✨Tip Number 3
Be ready to discuss your flexibility regarding shift patterns. Since the role requires varied shifts, showing that you're adaptable and willing to work different hours can set you apart from other candidates.
✨Tip Number 4
Engage with current employees or read reviews about working at Co-op. This insight can provide you with valuable information on the company culture and expectations, which you can reference during your interview.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight how your skills and experiences align with these expectations.
Showcase Your People Skills: Emphasise your ability to build positive relationships with customers and colleagues. Provide examples of past experiences where you demonstrated great people skills, as this is crucial for the role.
Highlight Leadership Experience: If you have any experience in coaching or supervising others, make sure to mention it. Discuss how you've developed team capabilities and fostered an inclusive culture in previous roles.
Prepare for Online Assessments: Be ready to complete two online assessments as part of the application process. Set aside around 20 minutes to focus on these tests, ensuring you are in a quiet environment to perform your best.
How to prepare for a job interview at Co-op
✨Show Your Customer Service Skills
As a Customer Team Leader, you'll need to demonstrate your ability to provide friendly and thoughtful service. Prepare examples of how you've successfully handled customer interactions in the past, showcasing your problem-solving skills and empathy.
✨Highlight Leadership Experience
This role involves coaching and supervising team members. Be ready to discuss any previous leadership roles or experiences where you’ve motivated a team, even if it was informal. Emphasise your ability to balance leading with being hands-on.
✨Understand Co-op's Values
Familiarise yourself with Co-op's commitment to community and inclusivity. During the interview, express how your personal values align with theirs and share any relevant experiences that demonstrate your dedication to these principles.
✨Prepare for Shift Flexibility Questions
Since the role requires working varied shifts, be prepared to discuss your availability and flexibility. Show that you're open to different working hours and can adapt to the needs of the store, which is crucial for this position.
