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For Companies At a Glance
- Tasks: Lead a friendly team, provide excellent customer service, and manage store operations.
- Company: Join Co-op, a community-focused retailer with over 175 years of experience.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension scheme with up to 10% employer contributions.
- Why this job: Grow your leadership skills in an inclusive environment while making a positive impact in your community.
- Qualifications: Must be 18+, with great people skills and a desire to learn and lead.
- Other info: Flexible shifts, full training provided, and a commitment to diversity and inclusion.
Overview
As a Customer Team Leader, you\’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers.
Why this job matters
You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co-op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, and in our in-store bakery supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
Qualifications
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Working pattern
Varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview. Role will also include working in our in-store bakery.
30% colleague member discount in store — see below for more benefits.
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales. At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you’ll belong
We\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Familiarise yourself with Co-op's values and community initiatives. Understanding their commitment to fairness and inclusivity will help you align your responses during the interview, showcasing that you share their vision.
✨Tip Number 2
Prepare to discuss your leadership style and how you can support and develop your team. Think of specific examples from your past experiences where you've successfully coached or led a team, as this is crucial for the Customer Team Leader role.
✨Tip Number 3
Be ready to demonstrate your customer service skills. Consider scenarios where you went above and beyond for a customer, as this will highlight your genuine care for customer needs, which is essential for this position.
✨Tip Number 4
Show your flexibility and willingness to work varied shifts. Since the role requires working at different times, emphasising your adaptability will make you a more attractive candidate for the Customer Team Leader position.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Team Leader. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Experience: Even though no CV is needed, make sure to mention any relevant experience in customer service or team leadership in your application. Use specific examples to demonstrate your ability to lead and support a team.
Showcase Your People Skills: Emphasise your strong people skills in your application. Mention instances where you've built positive relationships with customers or colleagues, as this is crucial for the role.
Prepare for Online Assessments: Be ready to complete the two online assessments as part of the application process. Practice similar tests if possible, as they will help you get comfortable with the format and types of questions you'll encounter.
How to prepare for a job interview at Co-op
✨Show Your Customer Focus
As a Customer Team Leader, demonstrating your genuine care for customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you plan to continue doing so.
✨Highlight Leadership Skills
This role requires balancing leadership with hands-on work. Discuss your experience in coaching or supervising teams, and be ready to explain how you can motivate and develop your colleagues while also being active on the shop floor.
✨Emphasise Flexibility
The job involves varied shifts, so it's important to convey your flexibility. Be honest about your availability and willingness to adapt to different working hours, including early mornings and late evenings.
✨Prepare for Community Engagement
Co-op values community involvement, so think about how you can contribute. Prepare to discuss any previous experiences you've had in community engagement or how you would support local initiatives as a team leader.
