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- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% store discount, and a pension scheme.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills and a genuine care for customers are essential.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
As a Customer Team Leader, you\’ll lead a small team in a fast‑paced Co‑op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers.
Why this job matters:
You\’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You\’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you\’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you\’ll do
- Own the day‑to‑day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age‑related sales. At Co‑op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive:
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you though life\’s big moments
A place you\’ll belong:
We\’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll be interacting with customers and colleagues all day. Think of examples where you've provided great service or led a team.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. We love that our team can adapt to different working hours, so let us know how you can fit into our varied schedule.
✨Tip Number 4
Apply through our website for a smooth process! No CV needed means you can focus on showcasing your personality and passion for customer service.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Highlight Your Experience: Make sure to mention any relevant experience you have, especially in customer service or team leadership. We love seeing how your past roles can contribute to making our store a better place for customers and colleagues alike.
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use bullet points if you need to, and make sure your key skills and experiences stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and you’ll be on your way to joining our fantastic team at Co-op.
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to fairness and community will help you align your answers with what they stand for, showing that you're a great fit for the team.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to demonstrate strong people skills. Prepare examples of how you've built positive relationships in previous roles, whether with customers or colleagues. This will highlight your ability to lead and support your team effectively.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult customer or training a new team member. Think through these scenarios beforehand and be ready to discuss your problem-solving approach and leadership style.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
