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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and support store operations.
- Company: Join Co-op, a company dedicated to fairness and community support.
- Benefits: Earn £15.24 per hour, enjoy 36 days holiday, and get a 30% discount on products.
- Why this job: Make a real impact in your community while growing your career with dedicated support.
- Qualifications: Must be 18 or over; leadership skills and a passion for customer service are key.
- Other info: Flexible shifts, full training provided, and excellent wellbeing support.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you’ll play a key role in making life easier for our customers.
Why this job matters
You’ll keep our shelves stocked and support sales, helping us offer even more choice and exciting new services to our customers. You’ll be a familiar face in the community, getting to know your customers and helping us stay connected with local and national charities. Plus, you’ll be a champion for Co‑op membership, helping to drive the growth of our unique business.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands‑on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co‑op through community engagement and membership growth
Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Pay: £13.99 per hour
Contract: 16 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You’ll also receive
- Full training and career development resources
- 30% discount on Co‑op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro‑rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market‑leading policies to help you through life\’s big moments
A place you’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your customer service skills! As a Customer Team Leader, you'll be leading by example, so think about how you can demonstrate great service during your chat with us.
✨Tip Number 3
Be ready to discuss your leadership style. We’re looking for someone who can coach and support others, so share examples of how you've done this in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and let us know why you’d be a great fit for the role.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our friendly team.
Highlight Relevant Experience: Make sure to mention any previous experience in customer service or leadership roles. We love seeing how your past experiences can help you excel as a Customer Team Leader at Co-op!
Keep It Clear and Concise: While we want to know all about you, it’s important to keep your application clear and to the point. Use simple language and avoid jargon to make it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts and we’ll take care of the rest. We can’t wait to hear from you!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to understand the Co-op's values and mission. They focus on fairness and community, so think about how your personal values align with theirs. Be ready to share examples of how you've demonstrated similar values in your previous roles.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to coach and supervise others. Prepare specific examples of times when you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment.
✨Demonstrate Customer Service Excellence
Customer service is at the heart of this role. Think of situations where you went above and beyond for a customer. Be prepared to discuss how you handle difficult customers and ensure a great shopping experience for everyone.
✨Be Ready for Shift Flexibility
The job involves varied shifts, so be prepared to discuss your availability. Show that you're flexible and willing to adapt to the store's needs. This will demonstrate your commitment to the role and the team.
