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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, organisational abilities, and a desire to learn and grow.
- Other info: Flexible shifts, full training provided, and a commitment to inclusivity.
Overview
Customer Team Leader Location: Bridge Road, Banff, AB45 1HE
Pay: £13.99 per hour
Contract: 24 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll be leading a team and interacting with customers daily. Think of examples where you've successfully managed a team or resolved a customer issue.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. We have varied hours, so let us know how you can adapt to meet the needs of the store and support your team.
✨Tip Number 4
Apply through our website for a smooth process! It’s quick and easy, and you won’t need a CV. Just focus on showcasing your personality and passion for customer service.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and your passion for customer service.
Highlight Your Skills: Make sure to showcase any relevant experience or skills that align with the Customer Team Leader role. Whether it’s leadership, problem-solving, or great people skills, we want to know how you can contribute to our team!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly. This helps us understand your qualifications without sifting through too much fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and you won’t need a CV. Just follow the prompts, and you’ll be on your way to joining our fantastic team at Co-op in no time!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to understand the core values of Co-op. They focus on fairness and community, so think about how you can demonstrate your commitment to these principles through your past experiences.
✨Showcase Your Leadership Skills
As a Customer Team Leader, you'll be expected to lead and support your team. Prepare examples of how you've successfully coached or mentored others in previous roles, and be ready to discuss how you would foster an inclusive culture in the store.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you handled challenging customers or resolved conflicts, and be ready to explain your thought process and actions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the Co-op supports its employees' wellbeing. This shows your genuine interest in the role and the company.
