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For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, organisational abilities, and a desire to learn.
- Other info: Flexible shifts, full training provided, and a commitment to inclusivity.
Overview
Customer Team Leader | Location: The Co-operative Food, Unit A, Brook Court, Ashford, TN24 9QP
Pay: £13.99 per hour
Contract: 16-30 hours per week + regular overtime, permanent, part time
Working Pattern: varied shifts including early mornings, afternoons, late evenings, and weekends.
30% colleague member discount in store – see below for more benefits
Apply easily from your mobile by completing our assessments – no CV needed!
You must be aged 18+ to authorise age-related sales
Join us as a Customer Team Leader in our new store opening soon in Ashford and take the next step toward managing your own store. We have a variety of part time, permanent contracts and we\’d be happy to discuss your work availability at interview.
As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\\\’ll play a key role in making life easier for our customers.
What you’ll do
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, and in our in-store bakery, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\\\’re owned by our members. And because we\\\’re owned by you, we can do right by you. So, when you join us, you\\\’re not just taking a job, you\\\’re joining a movement. We\\\’re an organisation that puts people and communities first, and we\\\’re powered by purpose. We want this to be a place where you can thrive, so you\\\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to your pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you\\\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
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Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll be leading a team and interacting with customers daily. Think of examples where you've successfully managed a team or resolved a customer issue.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. We have varied hours, so let us know how you can adapt to meet the needs of the store and your team.
✨Tip Number 4
Apply through our website for a smooth process! No CV needed means you can focus on showcasing your personality and skills directly in the application.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you a great fit for our team.
Highlight Your Experience: Make sure to mention any relevant experience you have, especially in customer service or team leadership. We love to see how you've made a difference in previous roles, so share those stories!
Read the Job Description Carefully: Take a good look at the job description and tailor your application to match. We’re looking for specific skills and qualities, so make sure you highlight how you meet those requirements.
Apply Through Our Website: Remember, applying through our website is super easy and doesn’t require a CV! Just follow the prompts and take your time to fill everything out accurately. We can’t wait to hear from you!
How to prepare for a job interview at Co-op
✨Know the Co-op Values
Before your interview, take some time to familiarise yourself with Co-op's values and mission. Understanding their commitment to community and fairness will help you align your answers with what they stand for, showing that you're a great fit for the team.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to demonstrate strong people skills. Prepare examples of how you've built positive relationships in previous roles, whether with customers or colleagues. This will highlight your ability to lead and support your team effectively.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle challenging situations. Think of specific instances where you've successfully managed conflicts or improved customer service, as these will showcase your leadership potential.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
