Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a friendly team, deliver great customer service, and manage store operations.
- Company: Join Co-op, a community-focused company with a rich history.
- Benefits: Enjoy 36 days holiday, 30% discount, and a pension scheme with up to 10% contributions.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Great people skills, organisational abilities, and a desire to learn.
- Other info: Flexible shifts, full training provided, and a supportive work environment.
Overview
Customer Team Leader
Location: 115 Montacute Road Stoke Sub Hamdon, Yeovil, TA14 6UQ
Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, permanent contract, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends. You\’ll be covering shifts in this store and another nearby store which will be discussed at interview
30% colleague member discount in store – see below for more benefits. Apply easily from your mobile by completing our assessments – no CV needed! You must be aged 18+ to authorise age-related sales.
What this job matters
Join us as a Customer Team Leader and take the next step toward managing your own store. As a Customer Team Leader, you’ll lead a small team in a fast-paced Co-op store, helping to deliver essential services to your community. Depending on your store this could involve you working in our post office or bakery or supporting online services and our home delivery drivers. Whatever the day brings, you\’ll play a key role in making life easier for our customers.
Responsibilities
- Own the day-to-day running of the store by leading the team on your shift
- Motivate, coach, and support your team to deliver great service and efficient operations
- Work hands-on on the shop floor and tills, supporting daily operations and setting the pace for a team of Customer Team Members
- Support store performance through merchandising, stock accuracy, and HR processes
- Champion Co-op through community engagement and membership growth
What you\’ll bring
- Passion for people and leadership
- The ability to work flexibly and lead by example
- Skills in retail, merchandising, or team management (experience not essential)
Why Co-op?
At Co-op, we\’re owned by our members. And because we\’re owned by you, we can do right by you. So, when you join us, you\’re not just taking a job, you\’re joining a movement. We\’re an organisation that puts people and communities first, and we\’re powered by purpose. We want this to be a place where you can thrive, so you\’ll also receive:
- Full training and career development resources
- 30% discount on Co-op products in store
- Flexible access to you pay as you earn it
- Up to 10% pension contributions
- 36 days of holiday (pro-rata, including bank holidays)
- 24/7 access to GP appointments, and colleague support programme
- Market-leading policies to help you through life\’s big moments
A place you\’ll belong
We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.
We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.
Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion
Application process
As part of the application process for this job, you’ll need to complete two online assessments. It will take 15-20 minutes to complete these tests.
We reserve the right to remove a vacancy before the scheduled closing date.
#J-18808-Ljbffr
Customer Team Leader employer: Co-op
Contact Detail:
Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Team Leader
✨Tip Number 1
Get to know the Co-op values and culture before your interview. We want to see how you fit into our friendly team, so show us you understand what makes us tick!
✨Tip Number 2
Practice your people skills! As a Customer Team Leader, you'll be interacting with customers and colleagues all day. Think of examples where you've provided great service or led a team.
✨Tip Number 3
Be ready to discuss your flexibility with shifts. We love candidates who can adapt to varied hours, so let us know how you can fit into our schedule!
✨Tip Number 4
Apply through our website for a smoother process! It’s quick and easy, and you won’t need a CV. Just focus on showcasing your personality and passion for customer service.
We think you need these skills to ace Customer Team Leader
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Responses: Make sure to read the job description carefully and tailor your answers to highlight how your skills and experiences match what we’re looking for. This shows us you’re genuinely interested in the role!
Keep It Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points if needed, and make sure it’s easy for us to see why you’d be a great fit for the Customer Team Leader position.
Apply Through Our Website: Don’t forget to apply through our website! It’s super easy and ensures your application gets to us directly. Plus, you won’t need a CV, just your enthusiasm and a few details about yourself!
How to prepare for a job interview at Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Team Leader. Familiarise yourself with tasks like coaching team members, managing stock accuracy, and delivering great customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As a Customer Team Leader, you'll need to build positive relationships with both customers and colleagues. Prepare examples from your past experiences where you've successfully led a team or resolved a customer issue. This will demonstrate your ability to connect with others and handle challenging situations.
✨Be Ready for Shift Discussions
Since the role involves varied shifts, be prepared to discuss your availability during the interview. Think about how flexible you can be with early mornings, late evenings, and weekends. Showing that you're adaptable will make you a more attractive candidate.
✨Emphasise Your Commitment to Inclusivity
Co-op values an inclusive workplace, so be ready to talk about how you can contribute to this culture. Share any experiences where you've fostered inclusivity or supported diverse teams. This will align with their values and show that you're a good fit for their community-focused approach.
